What are the responsibilities and job description for the Help Desk Specialist IV position at Lynker Corporation?
Overview
Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages cutting-edge technologies and scientific expertise to support the creation and delivery of improved operational weather forecasts.
As part of our ongoing growth and expansion, we are seeking a dynamic and experienced Help Desk Administrator to join our team.
Responsibilities
- Provide advanced help desk support for 24/7 operations, ensuring timely response and resolution of technical issues.
- Troubleshoot, repair, and maintain electronic equipment, including hardware, software, and virtual environment technologies.
- Collaborate with engineers and technicians to investigate, analyze, test, diagnose, and modify electronic systems and subsystems.
- Document issues, solutions, and system configurations accurately using ticketing systems.
- Support system administration tasks, including operating system updates, network troubleshooting, and database support.
- Identify recurring issues and recommend process improvements to enhance efficiency and reliability.
- Assist in training junior help desk staff and end-users on IT systems and processes.
Qualifications
- Associate or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
- A degree can be substituted by relevant certifications or 4 years of job-related experience in networking, operating systems, database management, and system administration.
- 4 years of progressive experience supporting 24/7 operations, maintenance, and repair of electronic equipment.
- Demonstrated experience in troubleshooting and repairing complex electronic systems and virtual environment technologies.
- Experience working collaboratively with engineers and technicians on technical investigations and solutions.
- Proficiency in operating systems (Windows, Linux) and virtual environments (VMware, Hyper-V).
- Familiarity with networking concepts and basic database management.
- Experience with help desk ticketing systems and documentation practices.
- Strong diagnostic and problem-solving skills for complex systems and equipment.
About Lynker
Lynker is a growing, employee owned, small business, specializing in professional, scientific and technical services. Our continually expanding team combines scientific expertise with mature, results-driven processes and tools to achieve technically sound, cost effective solutions in hydrology/water sciences, geospatial analysis, information technology, resource management, conservation, and management and business process improvement.
We focus on putting the right people in the right place to be effective. And having the right people is critical for success. Our streamlined organization enables and empowers our talented professionals to tackle our customers' scientific and technical priorities – creatively and effectively.
Lynker offers a team-oriented work environment, and the opportunity to work in a culture of exceptionally skilled and diverse professionals who embrace sound science and creative solutions. Lynker's benefits include the following:
- Comprehensive healthcare for the employee at no monthly cost
- Healthcare benefit covers medical, prescription drug, dental, and vision
- Personal Time Off (PTO) Policy plus paid holidays
- Highly competitive compensation plan regularly calibrated against industry and location benchmarks
- 401(k) retirement plan with company-matching
- Employee Stock Ownership Plan (ESOP) – we're all company owners!
- Flexible spending accounts
- Employee assistance program (EAP)
- Short- and long-term disability insurance
- Life and accident insurance
- Tuition assistance/Training/Workforce improvement reimbursement per year
- Spot bonuses for exceptional performance
- Annual Employee Recognition Awards with bonuses
- Employee Referral Program
- Free centralized, self-directed Learning Management System to learn at your own pace
- Personalized career growth plans for every employee
Lynker is an E-Verify employer.
Lynker is proud to be an Equal Opportunity Employer and encourages women, minorities, individuals with disabilities and veterans to apply.
