What are the responsibilities and job description for the Legal Customer Service position at Lynn Law Firm, LLC?
Company Description
Lynn Law Firm helps families in times of change. We represent clients in adoptions, divorces, and custody matters. We value excellence, integrity, respect and confidentiality. Our clients require a high level of support and responsiveness.
Role Description
This role is the first point of contact with the firm and is responsible for maintaining significant communication throughout the representation.
This is a full-time on-site role for the Office position at Lynn Law Firm, LLC in Lawrenceville, GA. The role involves responding to client emails, handling initial calls from potential clients, scheduling, filing court documents and ensuring client satisfaction.
Qualifications
- Excellent communication and interpersonal skills
- Must have a professional demeanor and calming conversational skills
- Strong knowledge of customer service principles
- Ability to multitask, prioritize, and manage time efficiently
- Proficiency in Microsoft Office and CRM software
- Previous experience in a customer service or legal support role is required
- Must be able to follow a call script and checklists
Requires a college degree or four years of experience in a professional atmosphere.