What are the responsibilities and job description for the Service Advisor/Writer position at Lynn Layton?
Responsibilities
- Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
- Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
- Manage and oversee the dealership’s workflow and schedule
- Call customers to advise them about service changes or car pick-up times
- Maintain positive customer relationships to ensure repeat business
Requirements and skills
- Proven work experience as a Service Advisor or similar role
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
- Excellent customer service, interpersonal and communication expertise
- Strong organizational, decision-making and problem-solving skills
- Relevant training and/or certifications as a Service Advisor
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Health insurance
Shift:
- Day shift
- No nights
Work Days:
- Monday to Friday
- No weekends
Application Question(s):
- Ability to show up before 7:30 am
Experience:
- Service Advisor: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $45,000 - $60,000