Family Shelter Program Director

What we are looking for:

Our new Family Shelter Program Director will be a motivated individual who is invested in our mission of ensuring that everyone has a place to call home. A person who is driven by and dedicated to the work they do and inspires others to be as well. Someone who is willing to learn and grow in this position, who will treat our families with the respect and understanding they deserve, and who will strive every day to the right thing, not the easy thing.

What you are looking for:

You are looking to work for a company whose mission and clients you are passionate about. A company that is as invested in your success as you are invested in the success of your staff and clients. You are looking to be part of a team that goes the extra mile to accomplish more for each family we work with.

Required Skills:

• Proficient computer skills, including online applications, ZOOM, Microsoft Word, Microsoft Outlook, and Microsoft Excel.
• Excellent verbal and written communication skills, conflict resolution skills, and supervision skills
• Demonstrated ability to work effectively and collaboratively with a culturally diverse population of families.
• Ability to chair meetings, foster teamwork, delegate tasks, and create a positive team dynamic
• Certified in CPR, First Aid, ServSafe, Allergy Awareness, and Narcan Training (within 6 months of hire)
• Valid driver's license

Supervision:

• Hire, Train, Evaluate, and Recommend Termination of Direct Care Staff and Case Managers.
• Weekly supervision of all Family Shelter Case Managers in accordance with the LSA Case Management Supervision Policy.
• Monitor and evaluate personnel needs, develop and implement training as needed working in cooperation with Senior Program Director - Family Services.
• Ensure staff compliance with mandatory training requirements.
• Facilitate weekly family reviews and document as required.
• Audit all files and records for quality, completeness, and compliance with DHCD requirements and agency policy.
• Provide a formal written evaluation to all program staff annually, as specified by agency policy.

Administration:

• Prepare program data and reports for public and private funders as directed
• Attend all meetings/trainings as assigned by the Senior Program Director - Family Services.
• Facilitate monthly staff meetings
• Prepare and submit bi-weekly payroll
• Assist in monitoring and staying within approved site budget
• Responsible for monitoring ETO data quality
• Maintain accurate employee files including attendance, supervision notes, and documentation of progressive discipline.

Programmatic:

• Oversee all case management and peripheral services for 32 Family Shelter units.
• Manage the family shelter schedule to ensure 24-hour staff coverage
• Ensure that staff and shelter participants adhere to all shelter policies and safety protocols, intervening as necessary
• Ensure compliance with all contractual, licensing, and agency policies and regulations, promoting the health, safety, and well-being of all staff and residents.
• Manage and maintain the safety and cleanliness of the shelter in compliance with health, fire, and safety regulations.
• Work with the Senior Program Director - Family Services to identify and implement positive changes for the betterment of shelter and ensure staff maintain the agency standard for professional ethics, boundaries, confidentiality, and best practices.
• Maintain accurate programmatic documentation including fire drills, incident reports, shift reports, and all other documentation as required.
• Provide On-call support 24 hours a day for assigned shelter
• All other responsibilities as assigned by the Senior Program Director - Family Services.

Job Type: Full-time

Pay: From $64,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Education:

• Bachelor's (Preferred)

Experience:

• Human Services: 5 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Lynn, MA: Relocate before starting work (Required)

Work Location: In person

Salary : $64,000