Case Manager - Adult Services

To be considered for this position, an application MUST be submitted through our website, www.lyon-county.org/jobs

Lyon County Human Services is seeking a dedicated and compassionate individual to fill the role of Human Service Case Manager. This position, supported by grants, plays a crucial role in providing essential supportive services to at-risk adult individuals and families within our community.Responsibilities:

· Conduct person-centered intake, assessments, and follow-up to effectively link clients to vital resources and long-term services and supports.

· Identify and address client barriers, providing education, assistance with service options, household stability, benefit and program access, and appropriate agency referrals.

· Deliver proficient case management techniques, organizing individual and group employment and budgeting sessions with confidence.

· Discuss and address pertinent barriers, establish goal plans to enhance client quality of life, and monitor progress towards set outcomes in collaboration with clients.

· Conduct outreach to educate the target population about available services, potentially necessitating home visits.

Requirements:

· In-depth knowledge and practical experience in caseload management, service programs, and familiarity with state/local resources.

· Skilled in fostering strong connections and providing support to adults facing tough situations, such as homelessness, disabilities, substance use disorders, mental illness, or recent incarceration. The ideal candidate will excel in creating trusting relationships and offering compassionate assistance to individuals navigating these challenges.

· Preferably possess a college degree in Human Services, Sociology, Psychology, Criminal Justice, or related fields, coupled with three (3) years of experience providing direct human services to individuals and families.

If you are passionate about making a positive impact on vulnerable communities, possess the requisite skills and qualifications, and are committed to assisting those in need, we encourage you to apply.

Salary Range*:

• $26.26 - $42.02 per hour (Employee/Employer Paid PERS Retirement)
• $22.29 - $35.68 per hour (Employer Paid PERS Retirement)

*Employees is this classification typically start at the beginning of the salary range, with opportunities for salary advancement based on merit.

Benefits:
Lyon County offers an excellent benefits package, including:

• Medical - County pays 100% for employee coverage plus 50% spouse/dependent coverage
• Dental, Vision, Life - County pays 100% of employee only, dependent care at employee's cost
• Retirement benefits via the Nevada Public Employees Retirement System
• Twelve paid holidays; Paid vacation and sick leave
• Flexible spending programs for child care and unreimbursed medical expenses
• Voya deferred compensation program
• And more!

CLOSES: Thursday, May 8, 2025

To be considered for this position, an application MUST be submitted through our website, www.lyon-county.org/jobs

SUMMARY OF JOB PURPOSE: Responsible for providing casework duties in various human service programs requiring a specialized programmatic or technical knowledge.

ESSENTIAL FUNCTIONS: This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Provides casework services to individuals in the office and/or in the client’s home, in the areas of crisis intervention, stabilization, and goal planning.
• Conducts intakes, assessments and follow up appointments with individuals and family members, to obtain information for formulating program/service eligibility and case plans.
• Identifies social, economic and physical needs and barriers with clients; assesses client's support systems, available community resources and other factors to develop an appropriate case plan.
• Determines client eligibility for internal and external program services; collects client information; evaluates and verifies applicable client information.
• Educates clients about, available resources, community programs and program specific outcomes.
• Maintains all required documentation, records, and reports.
• Develops and maintains working relationships with other department staff and partner agencies to coordinate services for families.
• Provides job shadowing, mentoring, cross-functional training to new hires and other employees.
• Performs daily, monthly, quarterly, annual reporting and data entry.
• Facilitates community referral and follow-up with, on, or behalf of the client.
• Prepares complete and accurate case notes; writes correspondence, reports and other written materials; may prepare statistical reports and summaries.
• Explains agency and program guidelines, regulations and procedures; assists clients in completing required forms and in gathering necessary documentation.
• Ensures compliance with all federal, state, local, and department laws, regulations, and requirements.
• Contributes to the efficiency and effectiveness of service by offering suggestions and directing or participating as an active member of a work team.
• Represents the County with dignity, integrity, and high regard to client confidentiality.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience: High School Diploma/GED; AND three (3) years of experience providing direct human services to individuals and families; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

• Program policies and procedures related to the provision of human services.
• Crisis intervention and peer counseling techniques.
• Interviewing techniques and conducting assessments.
• Codes, laws, and regulations related to the position.
• Knowledge of community resources and programs available to individuals.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Record keeping principles and practices.
• Business arithmetic.
• Correct business English, including spelling, grammar and punctuation.
• Techniques for communicating with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone.
• Computer applications related to the work.

Skill in:

• Interpreting, applying and explaining complex laws, codes, regulations and procedures.
• Providing client education and instruction and goal planning.
• Using initiative and independent judgment within established procedural guidelines.
• Assessing cases appropriately and utilizing the most appropriate community resources to provide effective client services.
• Interviewing and conducting assessments.
• Using equipment and instruments related to duties.
• Maintaining accurate records and files related to work performed.
• Contributing effectively to the accomplishment of team or goals, objectives and activities.
• Communicating effectively in oral and written forms.
• Professionally communicate with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone.
• Organizing own work, setting priorities and meeting critical deadlines.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• Nevada Driver’s License.

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in a typical office setting; strength and agility to lift materials weighing up to 50 pounds; stamina to stand and walk for extended periods of time; vision to read printed materials and computer screens; hearing and speech to communicate in person or over the telephone.

Work is subject to extensive driving and performance under exposure to intense noise, biohazards, chemicals and odors.

Job Type: Full-time

Pay: $26.26 - $42.02 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $22 - $36