Patient Care Coordinator

POSITION:

Position Title: Scheduling Coordinator

Reports To: Practice Owner, Practice Manager

Status: Non-exempt, Regular, “At-will” Work Status, Full-time

The Patient Care Coordinator is responsible for promoting practice growth through effectively implementing administrative procedures and a positive, professional presentation as a member of the front desk team. This position will project the positive, friendly atmosphere of our practice by welcoming all visitors in a cheerful and professional manner.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

Sitting 80%

Standing or walking 20%

Moderate noise levels from dental and other lab equipment

Medical, office, and lab setting

Exceptional hand dexterity and typing skills to work with standard software programs provided.

Good mathematical aptitude in order to prepare and interpret financial and productivity reports for the practice

Frequent client and interoffice personnel interaction

Near Vision—the ability to see details at close range (within a few feet of the observer) as required for computer software programs and the observation of subordinates’ work quality

RESPONSIBILITIES:

Monitor reception area for neatness and cleanliness

Cleanliness of waiting area, reposition chairs, dispose of trash, stock water in fridge etc.

Acknowledge all visitors promptly, regardless of task at hand

Telephone: answer appropriately, record, and retrieve messages

Retrieve messages and e-mails and act upon them

Welcome patients and visitors into office with cordial greeting and a smile

Monitor schedule and patients who are waiting in reception area, notify appropriate team member of patient arrival, and when there has been a delay in patient seating for appointment

Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, etc.)

Make certain that office has x-rays and referrals from referring dentist when appropriate

Schedule appointments in consideration of production and capacity

Set up appointments with specialists when indicated, coordinate with specialists’ office, send x-rays, explanatory letter, and provide a referral card/pamphlet for specialist to patient.

Accept and record payments made at the time of service, via mail and telephone

Be knowledgeable in the operation and maintenance of equipment at the front desk

Social Media management

Additional responsibilities as needed and as appropriate

Disclaimer:

This job description may not be inclusive of all assigned duties,responsibilities,or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.

REQUIREMENTS:

Adhere to office culture goals, handbook guidelines, and standard operating procedures.

Good interpersonal skills to maintain positive rapport with patients, dentists, referring offices, and other team members and community

Effective verbal skills to communicate clearly and professionally with patients and team members

Professional personal presentation.

QUALIFICATIONS:

Minimum education of a high school diploma or GED

Two years of experience in a dental setting

Computer literacy

Current CPR Certification

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance

Schedule:

• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $18