What are the responsibilities and job description for the Bank Teller/Customer Service Representative position at Lyons Federal Bank?
Overview
We are seeking a dedicated and motivated Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist clients with inquiries related to financial services, ensuring a positive experience while promoting our products and services. Your ability to understand customer needs and provide tailored solutions will be essential to your success in this position.
Duties
- Respond promptly to customer inquiries via phone, email, or in-person, ensuring a high level of service.
- Manage cash transactions accurately, ensuring compliance with company policies.
- Handle cash management tasks, including deposits and withdrawals.
- Identify potential fraud situations and take appropriate action to prevent losses.
- Maintain comprehensive knowledge of financial services offered by the company to effectively assist customers.
- Collaborate with team members to resolve customer issues efficiently and effectively.
Skills
- Experience in cash management and handling procedures.
- Proficient in basic math and 10 key typing.
- Knowledge of fraud prevention detection methods is a plus.
- Exceptional communication skills, both verbal and written.
- Ability to work well under pressure while maintaining a positive attitude.
- Strong problem-solving skills with attention to detail.
Join us in delivering outstanding customer service while helping clients navigate their financial needs!
Job Type: Full-time
Pay: $14.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Prescription drug insurance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Ability to Relocate:
- Ellsworth, KS 67439: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $20