Stihl Technician

Lyons Lumber & Hardware is looking for a power equipment/ small engine technician to join our team. The ideal candidate will be mechanically inclined and have experience in small engine repair and equipment maintenance preferably with STIHL power equipment. They will need to quickly get Silver certified. The preferred candidate will have verifiable small engine repair experience and the ability to show consumers how to properly use a wide variety of STIHL power equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Customer Service

Ensures customers are provided with the highest levels of customer service
Demonstrates proper sales and service techniques as dictated by company leadership
Consistently provides customers with accurate information equipment availability and use
Listens to customers and provides courteous and knowledgeable assistance to each and every customer
Effectively trains customers how to use complex equipment in a safe and effective way
Coach customers to utilize the correct equipment for the right job

Equipment Repair

Ensures equipment is repaired, safe, and ready to process.
Orders repair parts as needed for equipment repair
Ensures proper check in and check out of equipment
Maintains repair schedule and regular maintenance schedules for all STIHL equipment
Performs other duties as assigned.

High School degree or G.E.D. equivalent, plus two (2) years’ experience in an equipment repair preferred.
Experience in retail/equipment repair experience and/or educational equivalent preferred.
Must be able to effectively navigate basic computer programs.