Lead Product Manager, Care Experience & Delivery

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role

Lyra is looking for a Lead Product Manager to support our Care Experience & Delivery platforms. The ideal candidate is a strategic problem solver that is highly collaborative and able to synthesize input from many different cross-functional teams in articulating and executing a roadmap. This Lead PM will play a critical role in owning product planning and launches, partnering closely with Product (PM, Design), Engineering, Clinical Operations, GTM teams and leadership to execute our product strategy and achieve our business goals. This role is highly visible and is crucial in ensuring that we execute at a high level across every facet of product management, development, and operations.

This role will be located onsite at our Burlingame, CA headquarters (hybrid; 1-2 days per week in-office). 

• Engage with providers, care navigators, and operations team members to understand jobs to be done, pain points and opportunities
• Develop product (or non-product) plans that help achieve both short and longer term business objectives.
• Define and deliver tools that empower our Clinical teams to be highly effective and efficient, while ensuring an excellent care experience for our clients.
• Partner cross-functionally with internal teams to identify pain points and define strategies to drive platform scalability.
• Own strategy and product roadmap by gathering input, evaluating opportunities, and prioritizing features according to our business goals.
• Drive excellent product development experience for the product/design/engineering team by writing concise documentation and engineering tickets, supporting the design process, running team rituals, and coordinating successful releases.
• Define targets, track program metrics and effectively report out on program health to executive audiences and cross-functional stakeholders.
• Collaborate with Clinical and Operations teams to ensure a seamless transition from product development to product launch, while capturing feedback to further iterate on the product roadmap.
• Identify and manage risks and issues that may impact the successful delivery of cross-functional initiatives and associated goals.
• Foster a culture of continuous improvement by regularly reviewing and optimizing processes and methodologies.

• 6 years of experience in product management, or a related role in a software development environment
• Demonstrated experience supporting clinical and operations teams
• Prior experience driving platform products and partner/data integrations 
• Highly organized self-starter; able to multitask and apply structure to ambiguous situations
• Strong quantitative analytical skills and ability to think strategically and tactically to solve problems and drive results while operating in a fast-paced, dynamic startup environment
• Strong understanding of software development life cycle (SDLC) and agile methodologies
• Curiosity and passion to learn more about your users, our market, our product, the competitive landscape, and much more
• Demonstrated leadership and strong, proactive ownership over one’s area of responsibility; has an innate sense of accountability, attention to detail, and an execution-oriented mindset
• Ability and willingness to mentor junior team members

• Experience working with platform product teams or operations, and scaling solutions in a healthcare related setting
• Experience defining and shipping 0-1 features
• Bachelor’s degree in computer science, engineering, or health related field
• Advanced degree in technology, business or health related field is a plus

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

Salary : $149,000 - $205,000