What are the responsibilities and job description for the Desktop Support Technician-Level II position at Lyra Technology Group?
Lyra Technology Group is seeking a Desktop Support Technician for one of their operating companies, UIS Technology Partners. As an Onsite Technician, you will be responsible for providing initial setup, support, troubleshooting, repair, and preventative maintenance for multiple devices (PCs, Laptops, MACs, Chromebooks, iPads). The position will have one primary job site at a school in East San Jose.
About Lyra…
Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in 70 companies around the world. Our companies employ over 3,000 team members, each led by its own management team.
About UIS Technology Partners…
UIS Technology Partners focuses on supporting nonprofits, aiming to align IT with our client's missions. We know that our customers expect their technology to work like electricity; when you flip the switch it just works. You don’t need to know how it works; it just does. When it doesn’t work, you want someone to fix it immediately. It is our mission to provide the support needed to fulfill our client's mission. We provide world-class IT support, cybersecurity, cloud services, and strategic IT planning tailored specifically for nonprofits.
Your work as a Desktop Support Technician will includes several components:
• Provide technical support to all employees and students.
• Streamline 1:1 program; establish systems and structures for student computer use.
• Maintain technology equipment inventory.
• Order related supplies
• Chromebook device repairs
• Meet regularly with the school technology committee.
• Identify and troubleshoot network issues as needed and promptly.
• Provide value to customers with difficult issues through the use of good listening, communication, and problem-solving skills.
• Identify and escalate business and technical challenges as appropriate and promptly.
• Work in a team environment in addition to the ability to work independently.
• Communicate with other engineers, clients, and managers professionally as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times.
• Attend and participate in regularly scheduled team meetings, development training, and other meetings as needed.
• Available for emergency responses as needed.
Our ideal Desktop Support Technician has the following qualifications:
• Positive attitude with all customers.
• Experience Requirements (Hands-on)
• Microsoft Operating Systems Windows 7, Windows 10, MAC OS, Chrome (3 yrs)
• Microsoft Office Applications (3 yrs)
• Knowledge of Google Apps a plus
• Professionalism when resolving service delivery and client issues promptly.
• Must pass a background check to work with children.
If this seems like an opportunity that is appealing to you, let’s have a conversation.
