IT Strategy Consultant

Lyra Technology Group is seeking an IT Strategy Consultant for one of their operating companies in the Pittsburgh area, Wolf Consulting. As the IT Strategy Consultant, you will provide strategic IT leadership and guidance to our clients, aligning technology initiatives with business objectives to drive growth, efficiency, and innovation yielding additional revenue for the company and helping increase client retention.

About Lyra…

Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in over 70 companies across the world. Our companies employ over 3,000 team members, each led by its own management team.

About Wolf Consulting…

Wolf Consulting is the region's trusted leader in computer support and cloud services for small and mid-size businesses. For more than 35 years, we’ve been a trusted IT partner to Pittsburgh-based businesses and non-profits, relieving their technology and cybersecurity worries so that they can concentrate on what they do best. We have consistently been honored as a Top Managed Services Provider (MSP) and have been named one of the Best Places to Work in Western Pennsylvania for eight years.

We are expanding our team and currently have an opening for a IT Strategy Consultant. He/She will provide strategic IT leadership and guidance to our clients by aligning technology initiatives with business objectives to drive growth, efficiency, and innovation yielding additional revenue for the company and helping increase client retention. The ideal candidate will have excellent communication and technical skills and the ability to advise on solving business challenges through the effective use of technology.

This is a hybrid role with time spent between visiting our clients' sites, working in our Monroeville office, and working from a home office. The incumbent must live in the Pittsburgh region in order to travel to our office and clients' sites.

Your work as IT Strategy Consultant will includes several components:

• Manage the business relationship with clients ensuring a level of client satisfaction and engagement.

• Grow existing client direct service recurring revenue by expanding value and service.

• Grow existing client direct service non-recurring revenue by expanding the services provided.

• Participates in strategic business discussions with clients, focused on setting clear direction and achieving long term success.

• Serve as an escalation point for account management problems, client issues, collections, etc.

• Participate in Informational Briefings and other client events, including content selection, scheduling, promotion, registration, presentation, and post-event follow-up.

• Contribute and adhere to the development of the Standard Operating Procedures (SOPs) for the Client Success Department.

• Participate in annual client price increase process.

• Participate in review of clients’ profitability and implementation of any necessary corrective actions.

• Contribute to continuous process improvement activities for the department, training, hardware, software, vendors, etc.

• Document work performed, including: a detailed description of the work performed, time worked, and any follow-up required.

• Maintaining up-to-date client documentation.

Our ideal IT Strategy Consultant has the following qualifications:

• A bachelor’s degree or master’s degree in the field of business, computers, network administration or Information Technology, or equivalent experience and/or training is preferred.

• 7 years of experience working with small and mid-size businesses in a Managed Services Provider (MSP) environment is preferred.

• 5 years of experience in performing technical account management and/or vCIO duties is preferred.

• Strong knowledge of computer networking and computer infrastructure technologies, and computer support needs for small and midsize businesses.

• Sales level experience with remote monitoring and mgmt. software, ticketing, quoting systems.

• Experience with Microsoft Office software (Word, Excel, and Outlook) is required.

• Sales level certifications for various hardware and software products are helpful.

If becoming part of a growing company in the tech space sounds appealing to you, let’s have a conversation.