What are the responsibilities and job description for the Support Technician III position at Lyra Technology Group?
A Bit About Lyra…
Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
Support Technician III – Lyra Technology Group
Lyra Technology Group is seeking a Support Technician III for our OpCo, Integritek. This role is perfect for a customer service-oriented professional with extensive knowledge in hardware, software, and networking. The ideal candidate will thrive in a fast-paced environment, demonstrate critical thinking skills, and take ownership of troubleshooting and resolving complex technical issues. You will leverage Integritek’s ticketing platform to manage support tickets and collaborate with your teammates to enhance technical expertise across the team.
About Integritek…
Integritek is a premier provider of managed IT services, offering comprehensive technology support and solutions to clients around the globe. We provide technology services with the utmost integrity, honesty, and professionalism, positioning ourselves as trusted advisers to our clients. Our services include IT management, IT consulting, and a wide range of communication services based out of Austin, Texas.
Your work as a Support Technician III will include the following duties:
If the above qualifications match your background and you are interested in a step in your career, consider applying today! We look forward to reviewing your application.
Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
Support Technician III – Lyra Technology Group
Lyra Technology Group is seeking a Support Technician III for our OpCo, Integritek. This role is perfect for a customer service-oriented professional with extensive knowledge in hardware, software, and networking. The ideal candidate will thrive in a fast-paced environment, demonstrate critical thinking skills, and take ownership of troubleshooting and resolving complex technical issues. You will leverage Integritek’s ticketing platform to manage support tickets and collaborate with your teammates to enhance technical expertise across the team.
About Integritek…
Integritek is a premier provider of managed IT services, offering comprehensive technology support and solutions to clients around the globe. We provide technology services with the utmost integrity, honesty, and professionalism, positioning ourselves as trusted advisers to our clients. Our services include IT management, IT consulting, and a wide range of communication services based out of Austin, Texas.
Your work as a Support Technician III will include the following duties:
- Provide remote and onsite support for clients, addressing a wide variety of technical issues.
- Diagnose and resolve issues related to Windows & Mac OS, Linux server operating systems, network configurations, virtualization technologies, and more.
- Assist in the management and troubleshooting of Microsoft Active Directory, Exchange, SQL Server, and Remote Desktop Services.
- Manage and support cloud-based systems such as Office 365, Azure, AWS, and G-Suite.
- Perform routine and emergency networking configurations (Switching, Routing, Firewalls).
- Assist clients with Mobile Device Management, VoIP phone systems, and other related technologies.
- Leverage Backup and Disaster Recovery Solutions (e.g., Datto, Veeam) to ensure data security and integrity.
- Provide administrative support for Identity Provider services and Multi-Factor Authentication setups.
- Develop and execute scripts (PowerShell, Batch, SQL) for system automation and troubleshooting.
- Provide detailed technical reports, track issues in ticketing systems, and document solutions for future reference.
- Collaborate with cross-functional teams to ensure timely and accurate resolution of client issues.
- Exhibit empathy and patience while delivering customer support, ensuring that client concerns are addressed effectively.
- 7 years of experience in technical support, help desk, or network support.
- In-depth technical knowledge in a wide range of technologies, including hardware, software, networking, and system administration.
- Experience with Windows and Mac Operating Systems, Linux Server OS, and network protocols (TCP/IP, DHCP, DNS).
- Strong experience with Microsoft Active Directory, SQL Server, Exchange, virtualization technologies (VMware, Hyper-V), and network configurations (firewalls, routing).
- Proficient in Office 365, Azure, AWS, and G-Suite administration.
- Experience with Backup/Disaster Recovery Solutions (e.g., Datto, Veeam) and mobile device management systems.
- Ability to work with scripting languages (PowerShell, Batch, SQL).
- Knowledge of encryption technologies (Bitlocker, Symantec) and remote desktop solutions.
- Experience with VoIP systems.
- Ability to effectively troubleshoot and resolve issues independently and in collaboration with other teams.
If the above qualifications match your background and you are interested in a step in your career, consider applying today! We look forward to reviewing your application.
Salary : $85,000 - $90,000
