What are the responsibilities and job description for the Tier II -IT Desktop Support Technician position at Lyra Technology Group?
Lyra Technology Group is seeking a Desktop Support Technician (Level II) for one of our operating companies, TechVoo.
About Lyra…
Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in over 70 companies around the world. Our companies employ over 3,000 team members, each led by its own management team.
About TechVoo…
At TechVoo, we are dedicated to providing positive experiences for everyone we work with. Our foundation is built on fostering an environment of mutual respect, where every individual’s contribution is valued. We prioritize honest communication, ensuring that transparency and trust are at the heart of every interaction. We embrace opportunities to teach, learn, and grow, both as a team and as individuals. We are committed to recognizing and celebrating the achievements of those around us, and we actively seek ways to acknowledge the hard work and dedication of our people.
Your work as a Desktop Support Technician (Level II) will include several components:
• Respond to incidents assigned to the Level 2 ticket queue and escalations.
• Communicate with clients through phone, remote connections, and in-person.
• Document client incidents in a ticket management system.
• Work with level 3 technician on projects and onboardings.
• Maintain internal systems and solutions.
• Review and support implemented solutions including DR and security products.
• Advance troubleshooting of software and hardware problems.
• Develop documentation for client processes and technical problems.
• Stay current on and adhere to established policies, procedures, and documentation.
• Experience new technologies key to long-term success.
• Build positive relationships with both client and teammates.
Our ideal Desktop Support Technician (Level II) has the following qualifications:
• IT, MIS, CS, or Engineering educational degree, certificate, or equivalent experience
• Hands on desktop and server support experience
• Strong communication and customer service skills
• Experience administrating Active Directory and Group Policies
• Experience with hypervisors including Hyper-V and VMWare
• Experience in Microsoft 365 administration, deployments, and migrations
• Experience with Microsoft Exchange administration
• Experience with BCM and DR
• Experience with Firewall configuration including security policy hardening and VPN configuration
• Experience diagnosing and identifying network issues
• At least one year server admin experience
• A Certification or equivalent experience
• MS-900 or MS-102 Certification or equivalent experience
If working and collaborating in a tech space sounds appealing to you, let’s have a conversation.
