What are the responsibilities and job description for the Fiber Network Operations Manager position at Lyte Fiber, LLC?
Lyte Fiber, LLC is a leading provider of fiber optic internet services dedicated to delivering the fastest and most reliable connections to communities across Texas and beyond. We are seeking an experienced leader to fill the role of Regional Service Delivery Manager for our Texas Coastal Bend Region.
The successful candidate will be responsible for overseeing the customer service delivery lifecycle, from order placement to installation, activation, and service repair. This includes ensuring efficient execution of service orders, coordinating installation teams, resolving service issues, maintaining high standards of service quality, and ensuring a seamless and positive customer experience.
Key responsibilities include:
- Overseeing the entire customer service delivery lifecycle
- Supporting the company's fiber network expansion plans by hiring and leading a team to perform fiber installations and drop burials
- Developing and implementing processes for timely and efficient service delivery and trouble resolution
- Ensuring customer service issues are met with a high sense of urgency and resolved to the customer's satisfaction
We are looking for a results-driven leader with a strong track record of success in telecommunications operations management. The ideal candidate will have excellent leadership and communication skills, with the ability to motivate and develop staff at all levels.
