What are the responsibilities and job description for the Service Delivery and Operations Expert position at Lyte Fiber, LLC?
We seek a highly motivated and results-driven Regional Service Delivery Manager to join our team at Lyte Fiber, LLC.
This role presents an exciting opportunity to lead a team of professionals in delivering exceptional customer experiences, driving business growth, and shaping the future of telecommunications.
As a seasoned leader, you will be responsible for overseeing the development and implementation of strategic plans, collaborating with stakeholders, and fostering a culture of excellence within the organization.
Duties and Responsibilities:
- Develop and execute comprehensive plans to achieve business objectives, including expanding fiber network infrastructure and improving customer satisfaction
- Lead cross-functional teams to design and implement process improvements, reducing costs and enhancing operational efficiency
- Cultivate strong relationships with customers, understanding their needs and preferences, and using this insight to inform service delivery strategies
- Develop and maintain partnerships with external vendors and suppliers, negotiating contracts and ensuring optimal pricing and service levels
- Monitor and analyze data and metrics to measure service delivery performance, identifying areas for improvement and opportunities for innovation
- Stay up-to-date with industry trends and advancements, applying knowledge to enhance service delivery capabilities and stay competitive
