What are the responsibilities and job description for the Telecommunications Service Lead position at Lyte Fiber, LLC?
We are looking for an exceptional Regional Service Delivery Manager to join our team at Lyte Fiber, LLC.
This role offers a unique opportunity to lead a team of professionals in delivering exceptional customer experiences, driving business growth, and shaping the future of telecommunications.
As a seasoned leader, you will be responsible for overseeing the development and implementation of strategic plans, collaborating with stakeholders, and fostering a culture of excellence within the organization.
Duties and Responsibilities:
- Drive business growth through the development and execution of strategic plans, focusing on expanding fiber network infrastructure and improving customer satisfaction
- Lead cross-functional teams to design and implement process improvements, reducing costs and enhancing operational efficiency
- Cultivate strong relationships with customers, understanding their needs and preferences, and using this insight to inform service delivery strategies
- Develop and maintain partnerships with external vendors and suppliers, negotiating contracts and ensuring optimal pricing and service levels
- Monitor and analyze data and metrics to measure service delivery performance, identifying areas for improvement and opportunities for innovation
- Stay up-to-date with industry trends and advancements, applying knowledge to enhance service delivery capabilities and stay competitive
