What are the responsibilities and job description for the IT Support Technician position at M/A Com Technolgy Solutions?
Company Overview:
MACOM designs and manufactures semiconductor products for Data Center, Telecommunication and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers and sales offices throughout North America, Europe and Asia. MACOM is certified to the ISO9001 international quality standard and ISO14001 environmental management standard.
MACOM has more than 65 years of application expertise with multiple design centers, Si, GaAs and InP fabrication, manufacturing, assembly and test, and operational facilities throughout North America, Europe, and Asia. Click here to view our facilities. In addition, MACOM offers foundry services that represents a key core competency within our business.
MACOM sells and distributes products globally via a sales channel comprised of a direct field sales force, authorized sales representatives and leading industry distributors. Our sales team is trained across all of our products to give our customers insights into our entire portfolio.
IT Support Administrator
Roles and Responsibilities:
- Troubleshoot and resolve user desktop issues (hardware/software/access/security/business applications)
- Escalate issues to Tier 3 as needed
- Build, maintain, and deploy end-user system images on devices
- Manage all work in the service desk ticketing system
- Provide remote support for US & International offices
- Perform all work according to the defined process while keeping pace with fast business growth
- Assist in developing and documenting improvements to current processes
- Conduct one-on-one and small group training to end users on supported technologies
- Assist in the ordering, receiving, storage, deployment, and retirement of PC assets
- Work with third-party vendors to augment the functions of Internal IT
- Travel periodically to company locations
Job Qualifications:
- Great interpersonal & customer service skills, and a good team player
- 2 years of related IT Support experience
- Windows 10 troubleshooting
- One or more PC Imaging tools such as tool (Ghost, Acronis, SCCM, LANDesk, KACE, etc)
- Good analytical problem-solving skills to isolate and resolve problems
- Experience working from a help desk management system
- Able to lift and palletize heavy equipment. (PCs, monitors, and printers)
- Strong verbal and written communication skills
- Ability to work independently and in teams reaching high levels of productivity
- Comfortable switching quickly between tasks
- Demonstrates strong work ethic
- Ability to adjust to unforeseen challenges and think independently to continue toward goal resolution
- Due to ITAR regulations, candidate must be a US Citizen or Permanent Resident.
Other Special Skills:
- Office 365 experience
- iPhone & Android OS config & troubleshooting
- Windows 7/10 troubleshooting
- Macintosh support
EEO:
MACOM is an Equal Opportunity Employer committed to a diverse workforce. MACOM will not discriminate against any worker or job applicant on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, military service, marital status, or any other category protected under applicable law.
Reasonable Accommodation:
MACOM is committed to working with and providing reasonable accommodations to qualified individuals with physical and mental disabilities. If you have a disability and are in need of a reasonable accommodation with respect to any part of the application process please call 1-978-656-2500 or email HR_Ops@MACOM.com. Provide your name, phone number and the position title and location in which you are interested, and nature of accommodation needed, and we will get back to you. We also work with current employees who request or need reasonable accommodation in order to perform the essential functions of their jobs.
