What are the responsibilities and job description for the Shift Team Leader - Hiring Immediately position at M&A Food Group - Smoothie King?
Shift Team Leader
15-20 / hr tips Store Bonus Program
Team Captain serve as the Shift Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.
Composure
Thinks on their feet" at all times regardless of internal or external pressures
Informs franchise owner / manager to all problems or unusual matters of significance
Assists team members at the POS with upselling, voiding, or refunding a transaction
Delegation
Ensures positioning is in use and all team members understand assigned positions to maintain efficient store flow / operations
Assists in team member management during scheduled shifts, including but not limited to : holding team members accountable to being in proper uniform, reduced phone use, and completing Daily Checklist tasks
Drive For Results
Sets the Speed of Service pace for the shift
Supports and adheres to operational standards at all times
Encourages team members on shift to meet / exceed goals and complete daily checklist tasks
Ethics and Values
Fulfills cash handling and inventory reporting responsibilities with honesty
Is trusted and relied upon with sensitive information from both their team and franchise owner / manager
Guest Focus
Is responsible for product quality and guest service experience
Greets and engages with the guest to provide a friendly experience
Ensures self and team demonstrates Serve To Inspire culture for the shift
Blends smoothies and smoothie bowls according to the recipe ticket for a consistent taste
Time Management
Shows up on time for work
Balances personal life without interference to their work schedule at Smoothie King
Talks through and delegates Daily Checklist tasks that need to be completed during the shift with team members
Self-Development - is willing to take on new tasks outside of their role
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