What are the responsibilities and job description for the General Manager position at M and J Management?
General Manager
The General Manager is responsible for executing all aspects of restaurant operations. The
responsibilities include, but are not limited to:
- Developing, training, and supervising a management team that includes assistant managers and swing managers.
- Demonstrating and reinforcing the leadership behaviors and basic people standards necessary to gain commitment from the management team and crew.
- Ensuring the restaurant has effective programs for:
- Safety and Security
- Food safety
- Training
- Restaurant Maintenance
- Recruiting, staffing and training
- Measuring external customer satisfaction and executing plans to increase brand loyalty and build sales.
- Build and maintain a local store marketing plan to reinforce ties with the community and enhance customer relations.
- Projecting and controlling accurate profit and loss line items.
- Ensures that the restaurant has effective communication practices in place
- Daily communication
- Regular meetings for management and crew
- Performance Reviews for all employees
- Administering all in-restaurant records and procedures including benefits, payroll, inventories, and employee personnel files.
- Ensuring that a respectful workplace exists in the restaurant.
- Sets the example in the areas of professional appearance, attitude and dependability.
Revised November 25, 2014
