What are the responsibilities and job description for the Commercial Relationship Manager position at M C Bank and Trust Co.?
Job Description:
The Commercial Relationship Manager is responsible for the financial needs of the community commercial banking business, customizing a range of bank products and services to meet the needs of the commercial client. The job acquires, develops, and manages commercial banking relationships by providing solutions customized for the customer to build a strategy for immediate needs along with a focus on growing the portfolio for new and existing customers. The role is a trusted advisor with sensitivity to the customer’s operating environment, structures and packages practical and competitive solutions which demonstrates an understanding of the financing, cash management and overall business needs of the customer.
Expectations:
- Support commercial loan processing document preparation, servicing, and overall portfolio management.
- Identified as a top financial trusted advisor within the company with the responsibility of identifying and interpreting the needs of the customer to structure portfolios and drive results.
- Defines new approaches to sell and service the clients’ needs while delivering solutions.
- Anticipates emerging customer trends as a basis to recommend bank products and services striving to deepen relationships.
- Highly sophisticated understanding of the customer and competitor offerings contributing to the direct of the business segment.
- Oversees the management and activities of large accounts and related servicing solutions.
- Manages the most strategic commercial relationships that are characterized by complex products and services and require significant business development focus.
- Solves unique problems with broad impact on the business segment and financials.
- Develops and implements new and innovative approaches to the sales process, including negotiation of terms and conditions within account management.
- Communicates complex ideas, anticipates potential objections, and negotiates with customers.
- Responsible for maintenance, monitoring, and growth of existing relationships, utilizing existing customer referrals, direct prospect calling, centers of influence and personal community involvement.
- Participate in community events to promote the Bank and develop new relationships.
- Other duties and responsibilities as assigned.
- Engages in business development activities and solicitation of new business based on the target market.
- Coordinates processing of approved loans; ensures loans are processed according to agreement, customer needs and conform to Bank lending policies; obtains sufficient information and/or documentation from customers; solves problems relative to processing and servicing of loans within the Relationship Manager’s portfolio.
- Negotiates terms and makes decisions on loans within limits or makes recommendations.
- Monitors outstanding loans to ensure ongoing credit worthiness.
- Continuously demonstrates strong adherence to Company policies and procedures, as well as company values.
- Travel Required: Minimal travel for client servicing. Office position.
Qualifications and Education Requirements:
- Bachelor’s degree in business, Finance or related degree preferred or equivalent work experience.
- 2-3 years of commercial relationship management experience.
- General knowledge C&I, CRE, financial statement and tax returns.
Competencies:
- Proven business development track record, with proven ability to conceptualize and implement effective new business strategies.
- Extensive network of outside referral sources for new business.
- Excellent credit and financial analysis skills.
- Effective negotiation skills.
- Excellent interpersonal skills.
- Proficient in Microsoft Excel and Word.
- Strong organizational skills and high attention to detail.
- Willing to assist and collaborate with coworkers and clients on a regular basis.
- Be an effective and active listener, able to understand the opportunities/issues, and propose solutions.
- Possesses multi-tasking skills and function well under pressure.
- Ability to remain composed under pressure and respond to clients and coworkers regularly.
- Patience and willingness to help others in solving problems while maintaining a positive attitude.
- Openness to wearing multiple hats and being a team player.
- Ability to establish effective working relationships among team members.
- Present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether verbally or written.
- Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
M C Bank is an Equal Opportunity / Affirmative Action employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. All hiring decisions are based on qualifications, merit, and business needs.
