What are the responsibilities and job description for the Sprinkler Technician 2 position at M.C. Dean, Inc.?

Overview

Sprinkler Technician 2 is responsible for conducting in-depth evaluations of sprinkler systems and their components, complex testing procedures, and proactive maintenance and repairs to ensure the optimal performance and compliance of sprinkler systems.

Responsibilities

Plan and conduct detailed inspection and testing of various sprinkler systems, including fire pumps, wet systems, dry systems, tamper switches, water-flow devices, hydrants and backflows.
Assist with inspections and testing of fire alarm, special hazard systems, kitchen hoods and preaction systems.
Properly complete testing reports with noted test results and corresponding deficiencies in timely manner
Performs routine maintenance and inspects fire extinguisher equipment.
Utilize advanced troubleshooting techniques to diagnose and repair intricate problems in sprinkler systems.
Recharge fire extinguishers and replace components that have exceeded their service life.
Document all service activities, including inspections, testing results, and repairs, according to company procedures.
Maintain meticulous records of inspections, tests, maintenance activities, and any identified issues.
Assist experienced technicians in troubleshooting and resolving system malfunctions or deficiencies.
Determine materials needed for simple repairs and order them.
Ensure all work is conducted in strict compliance with local, state, and national fire safety codes and regulations.
Perform fire years internal sprinkler inspectiona and testing
Adhere to safety protocols, including the use of personal protective equipment (PPE), to maintain a safe working environment.
Stay updated on industry developments and changes in safety codes and standards.
Interact professionally with clients, addressing their inquiries and concerns.
Deliver excellent customer service and maintain positive client relationships.
Communicate system performance and deficiencies to customers and to account managers for accurate and efficient quoting of recommended repairs.
Provide guidance and training to clients on the proper use and maintenance of fire alarm systems.
Respond promptly to service calls and emergency situations to resolve issues and ensure the continuous operation of fire alarm systems.
Provide exceptional customer service by communicating effectively with clients, addressing their concerns, and maintaining positive relationships.
Develop and maintain relationships with building owners, building managers, and other customer representatives;
Maintain truck inventory
Be on rotation to respond to afterhours service calls as scheduled by supervisor;
Pursue and maintain industry certifications, as well as grow technical and customer service skills with active support from MCDean.
Read and interpret wiring diagrams, work orders, schematics, blueprints, and specifications.
Address client inquiries, concerns, and service requests promptly and professionally.
Provide technical support to junior technicians and collaborate with team members to deliver high-quality service to clients.
Determine materials needed for complex repairs and order them.
Respond promptly to service calls, emergencies, and system failures to address issues and restore system functionality.
Stay updated on industry advancements, regulations, and best practices to ensure compliance and optimize system performance.
Uphold safety protocols, company policies, and customer service standards to deliver exceptional service and support.
Perform complete site surveys for potential preventive maintenance inspections and sprinkler system changes / modifications, prepare take off and labor estimation for completion work
Perform pre-testing and final acceptance testing with Fire Marshal for assigned projects;
Develop and maintain relationships with building owners, building managers, and other customer representatives;
Read and interpret wiring diagrams, work orders, schematics, blueprints, and specifications.
Maintain truck inventory;
Pursue and maintain industry certifications, as well as grow technical and customer service skills with active support from MCDean.
Ensure compliance with all applicable codes and standards.
Perform online research, installation manuals, manufacture manuals to determine materials requirements and installation procedures;

Qualifications

Education :

High School Diploma (required)

5 years of relevant experience or 2 years technology degree and 3 years of relevant experience

Certifications :

NICET II in Inspection and Testing of Water-Based Systems or

Pass NICET II in Inspection and Testing of Water-Based Systemsexam within 90 days of employment

State Backflow Certification or obtain within 6 months of employment

Fire Pump Test Certification or obtain within 1 year of employment

Requirements :

Ability to obtain US clearance.

Above average level of attention to detail and professional work ethic.

Commitment to excellence and a high quality of work.

Knowledge of NFPA 25, NFPA 13, NEC, Fire Sprinkler System Theory and OSHA Requirements

Ability to function in a controlled, effective manner under stress.

Strong desire to continuously increase your skill set and take on more responsibility.

Above average communication skills with customers, other field personnel, office staff and sub-contractors

Abilities :

Lift at least 100 pounds at one time and 60 pounds for an extended period.

Relocate a 12-foot stepladder without assistance.

Work at various heights up to 60 feet and can climb and maintain balance on scaffolds, aerial lifts, catwalks, and all types of ladders.

Walk, climb, lift, squat, crawl, kneel, push, pull and reach overhead on a routine and repetitive basis.

Possess good vision (may be corrected vision), the ability to see in color, and the ability to hear and communicate in English.

May use a standard ladder without exceeding the weight limit while carrying tools.

Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Apply general rules to specific problems to produce answers that make sense.

Combine pieces of information to form general rules or conclusions (including finding a relationship among seemingly unrelated events).

See details at close range (within a few feet of the observer).

Listen to and understand information and ideas presented through spoken words and sentences.

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Sprinkler Technician 2

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