What are the responsibilities and job description for the Tech Specialist 3 - Embedded Project Management - Remote position at M.C. Dean, Inc.?
Overview
Your Future at M.C. Dean
We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world’s most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained–enhancing client outcomes, improving lives, and changing the world for the better.
We are seeking a Tech Specialist 3 - Embedded Project Management to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.
Responsibilities
The Tech Speicalist 3 - Embedded Project Manager role involves overseeing the delivery of physical security systems, ensuring compliance, managing timelines, and engaging with partner teams. Key duties include coordinating design handoffs, collaborating with teams to resolve challenges, reviewing project submittals, attending meetings (design reviews, kickoffs, etc.), reporting project status, managing system programming and equipment delivery, ensuring security standards are met, escalating issues, driving lessons learned sessions, attending onsite toll gates, supporting commissioning, participating in system turnover, and providing feedback on Security Integrator performance. The manager also handles project-level coordination from design to system acceptance and ensures necessary documentation and processes are followed.
Manage physical security system support to meet service level agreements
Analyze physical security system performance and recommend improvements
Resolve complex system issues for physical security systems and networks
Provide Tier 3 support to the system administration team
Programming and integrating an entire system at the global level
Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
Communicate with customers, manufacturers, vendors and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
Perform and manage PITCO's. Perform final programming of systems
Provide on site system support post deployment
Read and interpret engineering drawings Understand SOP and SOW documentation
Ensure test lab equipment is maintained Assisting with annual performance evaluations
Ensure availability of remote Pitco and remote access Interface with engineering team to ensure design efficiency
Interface with internal and external customers Provide advanced level database support
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Delegating tasks and providing support to level I and II Electronics Technical Specialists Using 60% or 90% designs to develop and build out PITCO
Read blue prints, schematics and statements of work (SOW).
Ensuring PITCO build outs adhere to statements of work (SOW).
Coordinate with field personnel and / or engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems). Perform all duties with minimal direct supervision
Qualifications
Clearance : No Clearance Required.
Key Requirements :
Requires ten (10) years of experience with installation, troubleshooting and / or testing of electronic security systems with a high school diploma or GED
Requires substantial travel to project sites as required by customer and program manager to meet project deliverable's
Proficient with Microsoft Project or equivalent scheduling tools Desired Qualifications :
Certification in CCure 9000 Access Control System
Certification in DVTel Digital Video Systems
Microsoft SQL Server and Microsoft Server 2008 experience
Dell Storage Area Networks, Brocade and Cisco network equipment
Symantec Netbackup software Configure and manage UNIX and Windows operating systems
Install and load system operating software CCNA, A , Network Certifications
What we offer :
A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Open and transparent communication with senior leadership as well as local office management.
Abilities :
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
