What are the responsibilities and job description for the Customer Engagement Center Representative position at M&Co?
Do you like working in a fast-paced environment with shifting priorities and a variety of work? Do you have an eye for detail, have great data entry skills, enjoy solving problems, and a passion for helping others?
If this sounds like you, we would like to speak with you regarding the Customer Engagement Center role. This person would handle outbound calling to prospective customers as well as inbound phone calls from customers looking to schedule appointments with our sales team, enter data into our proprietary CRM, and communicate with various internal team members as well as external customers and vendors.
This role reports directly to our Director of MarCom. This position is onsite either in our Crete, IL or Arlington Heights, IL location and a shift during standard office hours Monday through Friday.
Job Responsibilities :
Outbound
- Develop new customer opportunities via phone, email outreach 250 outbound prospecting calls per week (cold calling).
- Text customer confirmations of appointments scheduled for each branch location
- Follow-up calls from missed opportunities in our internal CRM
- Contacting satisfied customers to have them participate in leaving a positive review.
- Contact CEC manager daily with information of the daily calls, lead booked, etc.
Inbound
Misc. Engagements
Required Skills :
About M&M Home Remodeling Services :
M&M Home Remodeling Services is a full-service exterior home improvement contractor with over 47 years of experience in serving Chicagoland, Indianapolis, Madison, and Northwest Indiana. Our company culture is centered on providing exceptional customer service, quality products, competitive pricing, and making the home improvement process seamless for our clients.
We have offices throughout Illinois and Indiana, and Wisconsin with plans for further expansion. In May of 2023, M&M acquired Sunset Ridge Exteriors in McFarland, Wisconsin, which is now a division of M&M Home Remodeling Services.
In July of 2023, Morgan Stanley Capital Partners made a significant investment to support M&M's future. This recent acquisition has brought us under the esteemed umbrella of Allstar Services, further enhancing our capabilities and solidifying our position as a leader in the field and aligning several great companies in the residential services sector.
At M&M, we value our employees and treat them like family. We believe that our success depends on the strengths, talents, and cohesiveness of our team. Therefore, we provide our team members with the tools, training, and support they need to achieve their personal and professional goals.
We offer our employees a nurturing and welcoming environment, along with medical, dental, and vision insurance plans, paid holidays, corporate social investment volunteer opportunities, and recognition events and trips.
M&M Home Remodeling Services is an equal opportunity employer, and we are committed to providing equal employment opportunities to all individuals regardless of their race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status, protected veteran status, or any other category protected under the law. All employment decisions are based on business needs, job requirements, and individual qualifications.
We support an inclusive workplace where our employees can thrive based on their personal merit, qualifications, experience, ability, and job performance. If you're interested in joining our team, please visit our website at to learn more about working with us.
M&M Home Remodeling Services seeks to safeguard its employees, customers, and others while conducting company business. Following a conditional offer of employment, all applicants who are offered employment with M&M Home Remodeling Serviceswill be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation and motor vehicle report conducted in accordance with Company policies and all applicable laws.Information obtained from a background investigation will be considered for employment purposes as permitted by federal and state law and in accordance with M&M Home Remodeling Services' Equal Employment Opportunity Policy.
