What are the responsibilities and job description for the Hybrid Front Office Coordinator and HydraFacial Technician position at M D Aesthetics and Dermatology PLLC?
Hybrid Front Office Coordinator and HydraFacial Technician
M D Aesthetics and Dermatology, a fast-paced aesthetics and dermatology boutique in Chicago's West Loop, is seeking a detail-oriented, full-time Front Office Coordinator with the ability to also perform HydraFacial treatments. The ideal candidate will be the first point of contact for visitors and will play a crucial role in ensuring smooth office operations. This position requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
Front Office Responsibilities
- Adhere to and implement company policies and procedures
- Follow instructions and enforce operational policies
- Proficiency in Excel, iPads, and general computer skills
- Answer phones and emails, greet patients
- Schedule, confirm, and book appointments
- Check patients in and out
- Collect payments and explain insurance benefits
- Verify insurance, estimate costs, and handle patient responsibility
- Process referrals and coordinate care
- Scan, enter data, and perform clerical duties
HydraFacial Technician Responsibilities
- Perform HydraFacial treatments according to protocols
- Conduct client consultations and recommend treatments
- Educate patients on skincare and post-treatment care
- Maintain accurate patient records
- Adhere to sanitation and safety protocols
- Collaborate with the dermatology team
- Promote and upsell skincare products and services
- Provide occasional weekend coverage
Employment Requirements
- Prior experience with Hydrafacial Deluxe Device
- Experience with superficial chemical peels
- Knowledge of Excel V, Clear and Brilliant, Fraxel, and Secret RF
- Knowledge of Sculptra and Radiesse
- Knowledge of Botox, Dysport, Xeomin, and Juveu
- Excellent attention to detail and customer service skills
- Excellent written and verbal communication skills
- Professional appearance and demeanor
- Computer skills (Excel, internet, Microsoft Word, 30 WPM typing, Google/Gmail, iPads, web browsers)
- Ability to multitask and anticipate needs
- Solid understanding of health insurance (co-pays, deductibles, etc.)
- Ability to pass an insurance basics screening test
- Ability to handle high volume of work with a positive attitude
- Team player with a professional and positive attitude
- 1 year of medical practice experience (independent practice preferred)
- Dermatology or plastic surgery experience is a plus
- Bilingual (Spanish/English) preferred
HydraFacial Qualifications
- Experience performing HydraFacial treatments preferred
- Valid esthetician or cosmetology license in Illinois (negotiable)
- Strong communication and interpersonal skills
- Meticulous attention to detail
- High level of professionalism
- Willingness to work occasional weekends
Benefits
- Competitive salary with potential for commission
- Comprehensive health and dental benefits
- Paid time off and holiday pay
- Ongoing training and professional development opportunities
Office Hours
- Monday, Tuesday, Wednesday, and Thursday, 8AM-5:30pm
- Friday: 8 am - 3 pm
- Saturdays: 8am-3pm, once per month
Note: Do not apply if you cannot work these hours.
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 36 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotating weekends
- Weekends as needed
Education:
- Bachelor's (Required)
Language:
- Spanish (Preferred)
License/Certification:
- Esthetician License (Required)
Location:
- Chicago, IL 60607 (Required)
Security clearance:
- Confidential (Required)
Ability to Commute:
- Chicago, IL 60607 (Required)
Ability to Relocate:
- Chicago, IL 60607: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $23
