What are the responsibilities and job description for the Account Coordinator position at M&D?
Description
For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.
Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.
Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.
Position Summary:
The Account Coordinator will provide high-level administrative support to the Vice President of National Accounts, the National Account Business Development Manager(s), and other National Account team members. This role will also involve collaboration with various departments to ensure smooth operations within the National Accounts division. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple tasks efficiently in a fast-paced environment.
Essential Duties and Responsibilities:
Client Relationship Management:
- Maintain strong relationships with key clients, serving as a point of contact.
- Understand client needs, objectives, and challenges.
- Address client inquiries and resolve issues promptly.
- Act as a point of contact for clients, ensuring smooth communication and collaboration.
Administrative Support:
- Prepare reports, contracts, and other necessary documentation.
- Manage client databases and ensure accurate information.
- Schedule meetings and calls.
- Process orders and manage invoices.
Internal Coordination:
- Liaise with internal teams, including sales, marketing, and operations.
- Gather feedback from clients and relay it to relevant teams.
- Support Accounting at times with collections from Clients.
- Collaborate with account managers to develop and implement strategies for key accounts.
Client Satisfaction:
- Monitor Client satisfaction levels and identify areas for improvement.
- Proactively address Client concerns and ensure a positive experience.
- Contribute to the development of solutions that meet client needs.
Sales Support:
- Assist account executives with sales activities, including preparing proposals and presentations.
- Contribute to the achievement of sales targets for key accounts.
Forecasting and Analysis:
- Support with forecasting, promotional analysis, and relevant insights to ensure Client forecast accuracy.
- Manage regular reporting and ensure timely delivery of reports to key stakeholders.
Requirements
Minimum Qualifications (Knowledge, Skills, and Abilities):
- Strong organizational skills with the ability to prioritize and multitask.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Ability to handle confidential information with discretion.
- Detail-oriented with strong problem-solving abilities.
- Self-motivated and able to work independently and in a team setting.
- Experience with BI and Salesforce is a plus.
- Knowledge of CRM or ERP systems is a plus.
- Minimum of 2-3 years of experience in an administrative role, preferably supporting senior management.
- Fosters good coworker citizenship in the workplace.
- Successfully complete pre-employment screening.
Physical Demands and Work Environment:
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Prolonged periods of sitting at a desk
- Prolonged periods of working on a computer
- Ability to lift, move, and carry up to 15 lbs.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.
