What are the responsibilities and job description for the Client Fulfillment Technician position at M&D?
Description
About M&D
For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.
Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.
Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.
Position Summary
The Client Fulfillment Technician is an essential part of our team, helping ensure customers get accurate shipping information quickly and efficiently. You'll follow processes, suggest improvements, and work closely with the fulfillment team to support company goals.
Essential Duties and Responsibilities:
- Check and respond to emails
- Process order fulfillments
- Process return authorizations for cores
- Create shipping labels and bills of lading (BOL) as necessary
- Track orders to ensure timely delivery
- Follow up and/or resolve shipping issues if they arise
- Work with customers to assist in return of core parts
- Complete all daily and weekly tasks listed on the 'Employee’s Responsibilities Sheet' (distributed by Team Lead)
- Assist Sales department with fulfillment issues
- Handle inbound customer calls
- Ensure customer records are accurate and up to date
- Correspond with vendors to process returns
- Ensure customer service satisfaction and excellent client relationships
- Follow the HHP system and report any problems to management immediately
- Performs other duties as assigned
Requirements
Minimum Qualifications (Knowledge, Skills, and Abilities):
- Highest attention to detail and willingness to provide support at all levels to get the job done
- Basic computer skills
- Excellent customer service skills
- Excellent communication skills, both verbally and written
- Ability to meet deadlines in a fast-paced environment
- High school diploma or equivalent
- Successful completion of pre-employment background and drug screening
- Fosters good coworker citizenship and contributes to a positive work environment
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
- Prolonged periods of sitting at a desk, working on a computer
- Ability to lift and carry up to 15 lbs.
- Office environment that includes continuous noise throughout shift
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.
