What are the responsibilities and job description for the E-Commerce Administrative Assistant position at M&D?
Description
About M&D
For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.
Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.
Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.
Position Summary
The responsibility of the E-Commerce Administrative Assistant is to assist in achieving the company’s strategic objective by following and innovating company systems and processes. Work directly with Sales Reps and Sales Team Lead to ensure department needs are met and department goals are achieved.
Essential Duties and Responsibilities:
- Process online orders
- Answer phones
- Check and respond to emails
- Assist with customer questions
- Recognize priorities and problem-solving
- Checking part availability with Vendors
- Complete basic part orders with part numbers provided by customers
- Transfer calls to a Tech or the parts department based on their needs
- Follow up with customers, including on Techs’ estimates
- Conduct outbound calls to prospective leads and existing customers
- Direct leads from the Drift website chat system and WooCommerce Inbox
- Employ sales techniques
- Follow the HHP system and report any problems to management immediately
- Capable of suggesting products and services
- After succesful training, work Saturday shifts in rotation with other upper-level sales staff
Requirements
Minimum Qualifications (Knowledge, Skills, and Abilities):
- Knowledge of customer service principles
- Basic computer skills
- Able to speak clearly and confidently over the phone to customers
Physical Demands and Work Environment
- Prolonged periods of sitting
- Office environment.
- Typing and entering data
- Inbound and Outbound Calling
Note
This job description in no way states or implies that these are the only duties to be performed by the
employee(s) of this position. Employees will be required to follow any other job-related instructions and
to perform any other job-related duties requested by any person authorized to give instructions or
assignments.
Highway and Heavy Parts, an M&D Company provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.
