Warranty Clerk

Description

About M&D

For the past 80 years, M&D has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D. WE FUEL UPTIME.

Position Summary

The Warranty Clerk assists with all warranty filing issues. This includes assisting in the warranty process from customer to vendor, filing warranty for all failed units and components every time a unit fails, and being responsible for ensuring the timeliness of the warranty processing.  

Essential Job Responsibilities:

• Monitor, track, and facilitate the timely processing of warranty claims for both internally produced and externally purchased product.
• Interface with the customer by answering incoming customer calls and handling various customer driven issues.  
• Responsible for vendor shipments and making shipping arrangements. 
• Provide return documents to customers and provide assistance on any customer related demands in the warranty department.
• Perform other duties and responsibilities as assigned.  

Requirements

Requirements:

• 2 years of prior Warranty Administration experience. 
• Experience with the diagnostic and repairs of internal combustion engines
• Excellent PC skills
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Applies sound judgement when making decisions.
• Successful completion of pre-employment background and drug screening.
• Fosters good coworker citizenship and contributes to a positive work environment.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods of sitting at a desk, working on a computer.
• Ability to lift and carry up to 50 lbs. 
• Office environment.
• Shop environment that can include exposure to loud noises, extreme temperatures, dirt, and dust.
• Warehouse environment that can include exposure to loud noises, extreme temperatures, dirt, and dust.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.