Operations Services Specialist

M Financial Group is a community of leaders comprising the best and brightest minds in our industry. By combining individuals’ expertise and skill, M Financial Group has become a powerful force committed to advancing the interests of our industry, communities, and clients for over 40 years. M’s solutions are rooted in the diverse expertise of our team, our collaborative approach to innovation and our comprehensive support.

We embrace a progressive, dynamic mindset for every role. M Financial Group provides a professional community that actively supports individuals with diverse backgrounds and perspectives who come together to build and support best-in-class solutions.

This position is responsible for processing technical brokerage and investment advisory account servicing requests, assisting Member Firms with developing solutions and recommendations for client needs, and providing excellent customer service to Member Firms and their clients. Working in a team environment, this position acts as middle-office support liaison between Wealth Solutions and other internal partners, M's clearing firm, and other external partners and vendors.

Responsibilities: 

• Provide world class service to Member Firms and clients, with timely accurate responses and proactive communication.
• Support Member Firms’ trading and/or account servicing requests.
• Serve as resolution contact and conduit between operations services, clearing/custody firm, and internal/external partners for Member Firms and clients.
• Assist Member Firms with developing solutions and recommendations for client needs.
• Review account paperwork for completeness and correct supporting documentation; request and work with Member Firms to obtain essential missing information.
• Assist Member Firms with investment advisory needs for accounts held at Custodians.
• Liaise/serve as intermediary with service teams at the Custodians.
• Troubleshoot time-sensitive issues, helping mitigate risk to Member Firms and Wealth Solutions.
• Process account service requests such as opening of new accounts, initiation of asset transfers, withdrawal requests, and account updates.
• Assist with creating and updating operational procedures.
• Participate in team-specific and department-wide projects.
• Perform other projects and duties as assigned.

Qualifications:

• SIE, and Series 7, and 63 licenses, or must obtain licenses within 6 months of hire.
• Minimum of 2 years related work experience, including trading and/or operations knowledge.
• Fundamental knowledge of Broker/Dealer and Investment Advisory practices and processes with an understanding of financial planning and estate planning topics.
• Demonstrated ability to consistently meet deadlines and effectively set priorities.
• Excellent attention to detail and a high level of reliability.
• Well-developed interpersonal skills and the ability to establish and maintain effective working relationships with Member Firms, custodians, vendors, and colleagues.
• Proactive with sound judgment and strong problem-solving skills.
• Ability to communicate and work efficiently in high-pressure situations.
• Ability to maintain confidential, sensitive information.
• Demonstrated ability to make a positive contribution to teamwork within a business unit and organization.

Job Conditions & Environment: 

• This position is based on-site at our offices in Uptown at the Quad in Dallas, TX with the flexibility to work one day per week remotely
• Normal office environment/desk assignment
• Extensive use of PC’s, computer terminal, display, keyboard, and mouse
• Extensive hands-on work with documents, spreadsheets, and other written documents

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position’s activities and requirements, management reserves the right to modify, add or remove duties as necessary.

M Financial is proud to be an equal opportunity workplace.