Restaurant Supervisor

SUMMARY:

The Restaurant Supervisor is under the supervision of the Operations Manager. Restaurant Supervisor is responsible for overseeing the day-to-day operations on the restaurant/bar floor. This role is crucial for creating a positive guest experience and ensuring smooth operations. Ensuring that service standards are maintained and that the restaurant runs smoothly. Ensuring all guest & employee satisfaction is met. Enforcing policies and procedures developed by the Operations Manager at all times in addition to enforcing The Park policy and procedures; as outlined in the Employee Handbook.

Duties & Responsibilities:

• Supervise front-of-house staff, including server, hosts/hostesses and bussers.
• Coordinate staff schedules and manage shift changes.
• Hiring of front-of house staff.
• Train new staff on customer service standards and operational procedures. Ensures Host/Hostess and Servers follow policy and procedure
• Enforce and adhere to Attendance Policy, taking immediate action on all violations.
• Ensure high standards of customer service and address any guest complaints or issues promptly. Making sure guests receive prompt, courteous and friendly service.
• Monitor the dining are to ensure guests are satisfied and that service is running smoothly.
• Oversee daily operations on the floor, including the smooth seating of guests, order taking and food delivery.
• Ensure the dining are is clean, organized and properly set-up.
• Communicate recommendations to Operations Manager on necessary disciplinary actions for staff.
• Raise the level of professionalism and maintain excellent guest relations.
• Instill enthusiasm in the staff, to ensure a quality dining experience for all guests.
• Oversee that tables are pre-bussed.
• Ensure that supplies are well stocked and readily available.
• Serve as liaison between the Servers and Kitchen Staff to ensure food is served in a timely, and well-prepared fashion
• Prepare the end of shift documents and process; keeping track of shortages or needs to Operations Manager.
• Resolve Customer disputes in a courteous and timely manner, reporting all incidents to the Operations Manager.
• Resolve conflicts between staff member and/or guests.
• Adherence to dress code/uniform policy as specified by the restaurant.
• Act as liaison between front-of-house and the back-of-house
• Ensure effective communication regarding special requests, dietary restrictions, or service needs.
• Perform other duties that may be assigned.

REQUIREMENTS:

• Must be alcohol and drug free while on duty.
• Clean with proper hygiene habits.
• Uniforms must be kept neat and clean in appearance.
• Complete and execute Server Training.
• Strong leadership skills to effectively manage and motivate a team.
• Ability to handle stressful situations and make quick decisions.
• Excellent interpersonal skills and a strong commitment to providing exceptional customer service.
• Ability to manage multiple tasks simultaneously and maintain a high level of organization
• Effecting verbal and written communication skills to interact with staff and guests.
• Previous experience in a customer service or restaurant environment preferred.
• Ability to handle challenging situations with professionalism and tact.
• Ability to work evenings, weekends and holidays.
• TAM certified
• Must be able to stand on feet for extended periods of time, bend and stretch frequently and walk throughout the establishment as needed.

QUALIFICATIONS:

• High school diploma or GED is preferred.
• Previous server experience and customer service is preferred.
• Minimum of one-year experience in the Food Service and Bar industry preferred.
• Strong communication and interpersonal skills.
• Basic math skills for handling transactions.
• Verifiable reference is preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Work Location: In person