National Service Manager

National Service Manager

Blue Ball, PA

• Lead a dynamic team to improve service operations, enhance efficiency, and drive excellence across a growing network of service shops.
• Identify inefficiencies and implement process improvements to streamline operations and reduce downtime.
• Oversee timely and accurate warranty claim processing, maintaining compliance with manufacturer and company policies.
• Manage the implementation and integration of Salesforce to enhance service tracking, reporting, and communication.
• Enforce high safety standards and industry best practices to maintain a secure work environment.
• Foster a positive work environment encouraging innovation, teamwork, and personal growth.
• Join a family-owned, mid-size company with a fun, no-red-tape culture where you can interact with ownership and grow through hands-on leadership.

Since 1938, MH Eby has been a trusted leader in designing and manufacturing high-quality aluminum trailers and truck bodies for livestock, equipment, and bulk commodity transportation. As we expand our network of service shops, we seek a National Service Manager to oversee the servicing of transportation equipment. This role will lead a team of local service managers, driving process improvements, managing warranty repairs, and integrating computer systems while focusing on safety, productivity, and operational efficiency. If you are a proven leader in service management and want to help us maintain the high standards our company is known for, we'd love to have you join our team.

Our Ideal National Service Manager:

• Proven Leadership: 3-5 years of leadership experience, ideally in a multi-location service environment.
• Mechanical Expertise: 5 years of Service Advisor/Manager experience; hands-on experience in vehicle service work, warranty repairs, process engineering, and computer system integration.
• Education & Experience: A degree in business, engineering, manufacturing, or a related field is preferred but not required. Strong technical and mechanical aptitude with a background in the service/mechanic industry is essential.
• Problem-solving skills: Quickly identify issues, develop solutions, and implement improvements.
• Detailed & Organized: Strong attention to detail with excellent organizational skills to manage multiple tasks and ensure all processes run smoothly.
• Safety-focused: Commitment to maintaining high safety standards and best practices in all aspects of work.
• Computer Savvy: Experience with ERP or CRM systems (preferred) and proficiency in Microsoft Office. Ability to leverage technology for efficient operations.

What We Offer Our National Service Manager:

• $100-150k/year, Depending on Experience
• Health Insurance
• Dental Insurance
• 401K
• Paid Time Off
• Paid Holidays
• Disability Insurance
• Life Insurance
• Company Cell Phone or Reimbursement
• Tuition Reimbursement
• A collaborative, fun work environment with hands-on leadership and a focus on innovation & quality

To Apply

To apply for the National Service Manager position, please submit your resume in PDF or Word format, showcasing your leadership experience, technical expertise, and commitment to driving service excellence.

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