What are the responsibilities and job description for the Patient Access Specialist II position at M Health Fairview?
Overview
Fairview Health Services is hiring a Patient Access Specialist II to join our M Health Fairview at our Ridges, Burnsville location
This position interacts closely with patients, families, providers, and the multidisciplinary teams in a highly organized and professional manner. The Patient Access Services Rep II (PAS II) ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful empathetic manner. The PAS Rep II is responsible for completing the registration process which includes scheduling and registration activities including insurance eligibility and point of service collections. Additionally, this role coordinates communication between unit-based staff, providers, other departments, and transcription of orders to, help to facilitate care progression of patients. Individuals in this role are expected to demonstrate behaviors that create a welcoming environment and must be able to articulate information in a manner that ensures patients and family members have clear expectations of their visit and understand their responsibilities.
0.7FTE 5p-1:30a
Week 1: Monday, Tuesday, Friday, Saturday, Sunday
Week 2: Wednesday, Thursday
Responsibilities/Job Description
This position is responsible for completing the financial clearance process within Patient Access and creating the first impression of Fairview's services to patients and families and other external customers. The Patient Access Services (PAS) Representative must be able to articulate information in a manner that patients, guarantors and family members understand and so they know what to expect and have an understanding of their financial responsibilities. The PAS Representative will be responsible for completing the pre-registration, registration, insurance verification, as well as interviewing patients and guarantors to obtain insurance information and verifying eligibility. The PAS representative will also work with medical staff, nursing, ancillary departments, and insurance payor.
Qualifications
Required
- Two or more years of customer service experience and applicable computer knowledge and skills.
Preferred
- Post-Secondary Education
- One or more years of experience in a clinical setting with registration experience
- Previous Epic experience
Compensation
$22.51 - $31.78 / Hourly
Salary : $23 - $32
