What are the responsibilities and job description for the BDC Manager position at M&L Chrysler Dodge Jeep Ram?
Internet Sales/BDC Manager
This is your opportunity to lead a team of sharp & dedicated Internet Sales Consultants. Previous Dealership managers or top-sales performers are welcome to apply. The ideal candidate enjoys networking and getting to know customer needs daily. You will mentor your Sales Consultants, help them grow their book of business and coach them on proven sales tactics.
We are looking for an experienced candidate with a proven track record in the automotive industry, an impeccable reputation and a commitment to customer service at the highest level.
ABOUT US
At M&L Chrysler Dodge Jeep Ram we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at M&L Chrysler Dodge Jeep Ram is absolutely critical to its success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.
What We Offer
- 401(K)
- Paid Holidays
- Paid Vacation
- FREE Medical (employee only)
- Health, Dental and Vision insurance at group rates
- Basic Life Insurance
- Accident and Critical Illness insurance
- Strayer Degree @ Work
- Growth opportunities
- Competitive pay plans
Responsibilities
- Answer customer calls and establish follows-up with sales appointments
- Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
- Provide customers with initial product information & direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Qualifications
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Must have strong computer skills
- Willing to submit to a pre-employment background check & drug screen’
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
