What are the responsibilities and job description for the Safety Solutions Architect position at M & M Security Corp?

Job Description

M & M Fire Protection and Security, a leading provider of cutting-edge safety technology & fire solutions, is seeking a highly motivated and skilled Safety Solutions Architect to join our dynamic team.

As a Safety Solutions Architect, you will be instrumental in defining and enhancing our customer's security and fire panel technology infrastructure. Your role involves designing and implementing advanced security strategies that align with business goals while addressing customer needs. Your expertise will drive the integration of state-of-the-art security technologies, optimize system configurations, and ensure seamless and secure operations within our customers' environments. We seek a proactive, motivated individual who can effectively manage inbound and outbound phone and email interactions with current and potential clients. You will be key in delivering tailored security solutions to our valued customers.

The position requires a basic understanding of electrical principles, excellent organization, computer and phone skills, attention to detail, and leadership. Experience with security / fire panels, CCTV, access control, and fire extinguishers is a huge plus.

If you are passionate about technology, love learning, and enjoy providing top-notch customer service, we want to hear from you!

Responsibilities

Preparation and delivery of designs, proposals, and quotes to clients
Maintain accurate and up-to-date records of customer interactions within internal database systems
Installation, service, and troubleshooting of security systems, fire alarm systems, CCTV, access control, and smart home technology.
Collaborate with cross-functional teams, including office staff and field technicians, to address customer concerns and provide technical insights.
Evaluate existing systems and propose modifications or upgrades to optimize performance and efficiency.
Assist in providing support, guidance, and quotes to clients
After-Hours call rotation

Qualifications

Strong understanding of diverse technology domains, including hardware, software, networking, and security.

Strong technical aptitude with the ability to quickly understand and articulate complex security concepts.

Excellent written / verbal communication and interpersonal skills to effectively interact with customers and colleagues.

Proficiency in CRM systems, Microsoft Office Suite, and online communication platforms.

A proactive and results-oriented mindset, with the ability to work independently and as part of a team.

Strong problem-solving skills and the ability to handle customer issues in a professional and efficient manner.

Excellent analytical skills with the ability to translate business needs into technology solutions.

Good time management is required.

Familiarity with security solutions, including video surveillance, access control, intrusion detection, and cybersecurity, is highly desirable.

Exceptional project management and organizational skills, with a track record of successfully managing complex technology projects.

Possess good judgment and attention to detail.

Positive attitude.

Benefits

Competitive salary commensurate with experience.

Comprehensive health, dental, vision, and life insurance. Health savings account

Retirement savings plan with employer match.

Paid time off and company holidays.

Ongoing training and professional development opportunities.

Collaborative and inclusive work environment with a focus on work-life balance.

Opportunity for growth and advancement within a rapidly expanding company.

Employee discount

How to Apply

To apply for the position at M & M Fire Protection and Security, please submit your resume and a cover letter highlighting your relevant experience and skills. Additionally, please provide details of your salary expectations. We appreciate all applications, but only shortlisted candidates will be contacted for an interview.

Higher wage available based on skill & experience

Job Type : Full-time

Pay : $23.50 - $27.40 per hour

Expected hours : 40 per week

Schedule :

8 hour shift

Monday to Friday

Application Question(s) :

Do you have a valid Driver's License?

Ability to Relocate :

Goshen, IN 46526 : Relocate before starting work (Required)

Work Location : In person

Salary : $24 - $27

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