Dispatcher - Bilingual

We are looking for a Bilingual Dispatcher to join our GROWING team in Miami, close to the Miami Airport.

• Regular shift: M-F, 9:00am to 6:00pm with a mandatory 30 min lunch break
• Must work every 3rd Saturday and have a day off during week.

DUTIES AND RESPONSIBILITIES:

• Monitors and tracks progress of drivers throughout the work day in order to ensure timely completion of assigned routes
• Route data entry
• Approaching all encounters with employees, customers and vendors in a friendly, service-oriented manner
• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
• Assisting driver(s) when a pick up or delivery is in question before servicing,
• Scheduling and dispatching work to various employees and departments throughout the day.
• Demonstrate effective use of software applications, minimum MS Word and Excel proficient.
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily.
• Work in a fast paced, cooperative, high call volume environment,
• Calculate payments for Transfer Station walk in customers

REQUIREMENTS:

• High school diploma or equivalent is required.
• 2 years of Dispatcher or Office Admin experience preferred.
• Strong typing skills.
• Must have working knowledge of MS Office Suite (Excel, Word, Outlook, Etc),
• Excellent organization and strong communication skills, both orally and written.
• Ability to meet tight deadlines and juggle multiple priorities.
• Pleasant demeanor over the phone and emails
• Critical and logical thinking skills
• Proficient in English and Spanish preferred.

ADDITIONAL INFORMATION:

• Compensation: $17 per hour.
• Benefits: We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K retirement
• Regular shift: M-F, 9:00am to 6:00pm with a mandatory 30 min lunch break
• Must work every 3rd Saturday and have a day off during week.
• Location: Miami, FL (near Miami Airport) - Not remote

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Overnight shift

Experience:

• Dispatching: 1 year (Required)
• Data entry: 1 year (Required)
• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Required)

Ability to Commute:

• Miami, FL 33142 (Required)

Work Location: In person

Salary : $17