What are the responsibilities and job description for the MDM Support Engineer - Candidates local to Massachusetts position at M & R Consultants Corporation?
Job Details
Candidates local to Massachusetts / RH / NH only
Must have worked in Massachusetts or RH or NH
Requirements
- At least 1 year of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Business Analysis, or other IT related fields. Experience working in state government is preferred but not necessary.
- Basic knowledge of Mobile Device Management (MDM), Enterprise Mobility Management (EMM), tools such as Workspace One (AirWatch), Verizon MDM, Apple Business Manager, and Microsoft Intune is a plus.
- Knowledgeable with both iOS and Android devices.
- Working knowledge of cellular carrier ordering portals.
- Working knowledge of mobile device service, plans and features
- Strong customer and team orientation with a focus on collaboration, an ability to work independently, and a high level of professionalism and quality.
- Willingness to grow and learn with a new IT team in a cutting-edge technology discipline
- Strong organizational and customer service skills with attention to detail.
- Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.
- Ability to plan and prioritize workload to meet implementation schedules and minimize schedule conflicts.
QUALIFICATIONS (Education, Years Experience, Certificates):
Equivalent combination of education and work experience desirable.
Mobility Platform Certifications (Workspace One (AirWatch), Intune, MobileIron, etc.) optional but preferred
Education
Years of Experience
3 years
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