QA Client Relations Coordinator

Jacksonville, Florida

Regular

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR DAY TO DAY LIFE

We Are Looking For a QA Client Relations Coordinator In 12735 Gran Bay Parkway, Suite 150, Jacksonville, FL 32258. Your Mission Will Be To

This is a Quality Assurance position within the food industry. We are seeking candidates with experience in client relations with suppliers, quality standards, and regulatory compliance, rather than IT or software development backgrounds.

Position Summary

This position supports the daily operations of the RBI QA Systems Department by assisting the department leaders in tracking, maintaining and entering information in data management systems. This position is responsible for ensuring databases and timeliness of the product approval processes dictated by the clients of the company.

This position will be onsite at client facility at 12735 Gran Bay Parkway, Suite 150, Jacksonville, FL 32258.

Main Activities

Essential Functions and Responsibilities

• Reviewing the upcoming approvals for Firehouse Subs and assisting items flow through the approval process with RBI Teams
  
  

○ Determining when to escalate tasks with higher priority to the attention of the QA Managers/Suppliers as needed based on

timelines.

• System Support
  
  

○ Password resets/system training as needed by

Suppliers/Distributors or any other stakeholders.

• Incidents
  
  

○ Reviewing Qualtrics (guest reported) Incidents - when reviewing these incidents submitted, determining the party responsible

and making the decision to either capture the incident or not in the client’s system for action.

○ Making judgment calls on escalating any incidents reported that may require further action.

○ Processing Brand Specific Incidents submitted by Restaurants

○ Sending daily communication to the Distribution centers to ensure they are meeting the 5 day timeline as per the client

and training Distribution Center contacts on the system and how to process these complaints.

• FreshDesk Ticket Management
  
  

○ Handle all ad hoc tickets submitted through Freshdesk

• GAP Audits
  
  

○ Set up the Raw Material suppliers when Suppliers have GAP Audits completed.

• Brand’s Approvals
  
  

○ Working closely with the brand’s cross functional teams on upcoming projects/launches and sending follow ups to track

upcoming approvals.

• Other related duties/projects specific to the local business Communication
• Internal Interlocutors: Team RBI members (Miami, Oakville and Gainesville RS)
• External Interlocutors: RBI QA Team Members
  
  

Physical Demands and Work Environment

• Office environment with moderate noise (i.e. computers, phones, printers and light traffic). Must have the ability to work at a computer station for an extended period of time
  
  

YOUR PROFILE

Qualifications Required

• BS in a related field with 2 yrs experience
• Required skills: A high level of problem solving skills.
  
  

○ The ability to analyze, model and interpret data.

○ Problem-solving skills.

○ A methodical and logical approach.

○ The ability to plan work and meet deadlines.

○ Accuracy and attention to detail.

• Management Experience: N/A
  
  

WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 50 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 8200 fantastic team members, with plenty of opportunities to learn and share.
  
  

Ready for the journey?

To apply please click on 'Apply now' button