What are the responsibilities and job description for the QA Data Analyst position at Mérieux NutriSciences?
QA Data Analyst
Jacksonville, Florida
Regular
MERIEUX NUTRISCIENCES
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.
If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!
YOUR DAY TO DAY LIFE
We are looking for a QA Data Analyst in 12735 Gran Bay Parkway, Suite 150, Jacksonville, FL 32258. Your mission will be to :
Position Summary
This position supports the daily operations of the RBI QA Systems Department by assisting the department leaders in tracking, maintaining and entering information in data management systems. This position is responsible for ensuring databases and timeliness of the product approval processes dictated by the clients of the company.
This position will be onsite at client facility at 12735 Gran Bay Parkway, Suite 150, Jacksonville, FL 32258.
Essential Functions and Responsibilities
Main activities :
- Reviewing the upcoming approvals for Firehouse Subs and assisting items flow through the approval process with RBI Teams
Determining when to escalate tasks with higher priority to the attention of the QA Managers / Suppliers as needed based on
timelines.
Password resets / system training as needed by
Suppliers / Distributors or any other stakeholders.
Reviewing Qualtrics (guest reported) Incidents - when reviewing these incidents submitted, determining the party responsible
and making the decision to either capture the incident or not in the client’s system for action.
Making judgment calls on escalating any incidents reported that may require further action.
Processing Brand Specific Incidents submitted by Restaurants
Sending daily communication to the Distribution centers to ensure they are meeting the 5 day timeline as per the client
and training Distribution Center contacts on the system and how to process these complaints.
Handle all ad hoc tickets submitted through Freshdesk
Set up the Raw Material suppliers when Suppliers have GAP Audits completed.
Working closely with the brand’s cross functional teams on upcoming projects / launches and sending follow ups to track
upcoming approvals.
Physical Demands and Work Environment
YOUR PROFILE
Qualifications Required
The ability to analyze, model and interpret data.
Problem-solving skills.
A methodical and logical approach.
The ability to plan work and meet deadlines.
Accuracy and attention to detail.
WHY JOIN US?
Ready for the journey?
To apply please click on 'Apply now' button
