What are the responsibilities and job description for the Concierge position at M SHAPIRO REAL ESTATE GROUP?
Position Description: Birmingham Pointe Lifestyle Concierge
The Concierge will play a crucial role in delivering exceptional, personalized service to the residents of the building under the leadership of the Lifestyle Manager. This position involves providing day-to-day assistance with a wide range of services that enhance the resident experience. The Concierge will be responsible for responding to resident requests, managing services, and maintaining a welcoming and supportive atmosphere at all times. This role requires excellent communication skills, a strong attention to detail, and the ability to build positive relationships with both residents and vendors.
Key Responsibilities:
Resident Assistance:
o Serve as the first point of contact for residents, responding promptly and professionally to their requests and inquiries.
o Assist with a variety of services including transportation arrangements, event coordination, restaurant reservations, housekeeping requests, and special services as needed.
o Ensure residents needs are met with a personalized, high-quality service tailored to individual preferences.
Daily Operations:
o Manage and coordinate building services, such as dry cleaning, laundry, dog walking, housekeeping, personal shopping, and wellness services.
o Facilitate reservations for amenities such as the fitness center, pool, rooftop lounge, and event spaces, ensuring a smooth experience for all residents.
o Oversee package handling, ensuring the timely and secure receipt, tracking, and delivery of packages to residents.
Event Support:
o Assist in organizing and coordinating resident-focused events, ensuring smooth execution and resident participation.
o Help set up events, manage guest services, and provide on-site assistance to ensure all aspects run smoothly.
o Provide excellent customer service during events, addressing any resident concerns or needs promptly.
Vendor Coordination:
o Coordinate with external vendors to arrange services for residents, ensuring timely and high-quality delivery.
o Maintain positive relationships with vendors to ensure a seamless experience for both residents and the building team.
Community Engagement:
o Promote a welcoming, inclusive, and vibrant community atmosphere, encouraging resident interaction and participation in building activities.
o Respond to feedback from residents, helping to improve the overall experience by identifying areas for improvement and communicating with the Lifestyle Manager.
Administrative Support:
o Maintain accurate records of resident requests and services provided.
o Assist with the tracking and updating of resident information, package deliveries, and service requests.
o Ensure the concierge desk is organized, stocked with necessary supplies, and ready to provide assistance to residents at all times.
Skills & Qualifications:
Exceptional customer service skills with the ability to anticipate resident needs.
Strong communication and interpersonal skills, with a professional and approachable demeanor.
Ability to work well under pressure and handle multiple tasks simultaneously.
Strong attention to detail and ability to maintain accurate records. Attention to detail and organization skills to manage a variety of services.
Ability to maintain confidentiality and demonstrate discretion in handling sensitive information.
Strong communication skills, both written and verbal.
Ability to work independently with minimal supervision and as part of a team.
Flexibility to work various shifts, including evenings and weekends as needed.
Prior experience in a customer-facing role or hospitality industry is preferred.
Reporting:
The Concierge will report directly to the Lifestyle Manager, who will provide guidance, training, and support to ensure that services meet the high standards of the community.
This position offers a unique opportunity to contribute to a dynamic and exceptional living environment, making a positive impact on the lives of residents and ensuring they receive a first-class experience at all times.
Benefits:
A supportive and collaborative work environment with a focus on employee well-being.
M. Shapiro is an equal opportunity employer and welcomes diversity in the workplace. We thank all applicants for their interest in joining our team; however, only those selected for an interview will be contacted.
$22.00 - $25.00 Hourly
The Concierge will play a crucial role in delivering exceptional, personalized service to the residents of the building under the leadership of the Lifestyle Manager. This position involves providing day-to-day assistance with a wide range of services that enhance the resident experience. The Concierge will be responsible for responding to resident requests, managing services, and maintaining a welcoming and supportive atmosphere at all times. This role requires excellent communication skills, a strong attention to detail, and the ability to build positive relationships with both residents and vendors.
Key Responsibilities:
Resident Assistance:
o Serve as the first point of contact for residents, responding promptly and professionally to their requests and inquiries.
o Assist with a variety of services including transportation arrangements, event coordination, restaurant reservations, housekeeping requests, and special services as needed.
o Ensure residents needs are met with a personalized, high-quality service tailored to individual preferences.
Daily Operations:
o Manage and coordinate building services, such as dry cleaning, laundry, dog walking, housekeeping, personal shopping, and wellness services.
o Facilitate reservations for amenities such as the fitness center, pool, rooftop lounge, and event spaces, ensuring a smooth experience for all residents.
o Oversee package handling, ensuring the timely and secure receipt, tracking, and delivery of packages to residents.
Event Support:
o Assist in organizing and coordinating resident-focused events, ensuring smooth execution and resident participation.
o Help set up events, manage guest services, and provide on-site assistance to ensure all aspects run smoothly.
o Provide excellent customer service during events, addressing any resident concerns or needs promptly.
Vendor Coordination:
o Coordinate with external vendors to arrange services for residents, ensuring timely and high-quality delivery.
o Maintain positive relationships with vendors to ensure a seamless experience for both residents and the building team.
Community Engagement:
o Promote a welcoming, inclusive, and vibrant community atmosphere, encouraging resident interaction and participation in building activities.
o Respond to feedback from residents, helping to improve the overall experience by identifying areas for improvement and communicating with the Lifestyle Manager.
Administrative Support:
o Maintain accurate records of resident requests and services provided.
o Assist with the tracking and updating of resident information, package deliveries, and service requests.
o Ensure the concierge desk is organized, stocked with necessary supplies, and ready to provide assistance to residents at all times.
Skills & Qualifications:
Exceptional customer service skills with the ability to anticipate resident needs.
Strong communication and interpersonal skills, with a professional and approachable demeanor.
Ability to work well under pressure and handle multiple tasks simultaneously.
Strong attention to detail and ability to maintain accurate records. Attention to detail and organization skills to manage a variety of services.
Ability to maintain confidentiality and demonstrate discretion in handling sensitive information.
Strong communication skills, both written and verbal.
Ability to work independently with minimal supervision and as part of a team.
Flexibility to work various shifts, including evenings and weekends as needed.
Prior experience in a customer-facing role or hospitality industry is preferred.
Reporting:
The Concierge will report directly to the Lifestyle Manager, who will provide guidance, training, and support to ensure that services meet the high standards of the community.
This position offers a unique opportunity to contribute to a dynamic and exceptional living environment, making a positive impact on the lives of residents and ensuring they receive a first-class experience at all times.
Benefits:
A supportive and collaborative work environment with a focus on employee well-being.
M. Shapiro is an equal opportunity employer and welcomes diversity in the workplace. We thank all applicants for their interest in joining our team; however, only those selected for an interview will be contacted.
$22.00 - $25.00 Hourly
Salary : $22 - $25
