Leasing Agent

Position Description : Luxury Leasing Consultant

ABOUT US

Birmingham Pointe is the newest, most exclusive luxury apartment home community in Metropolitan Detroit. Offering expansive amenities, state-of-the-art technology, and a sophisticated atmosphere, Birmingham Pointe is designed to exceed the high expectations of its residents. At the heart of our community is our commitment to a Hospitality Ethos, ensuring that every interaction reflects our dedication to exceptional service and an unrivaled living experience. We are seeking a Luxury Leasing Consultant who will embody this ethos, assist in driving occupancy, and deliver an extraordinary level of personalized service to prospective and current residents.

JOB DUTIES AND RESPONSIBILITIES

Leasing & Marketing : Guide prospective residents through the leasing process, ensuring they experience the exceptional luxury lifestyle that Birmingham Pointe offers. Conduct tours, respond to inquiries, and convert leads into signed leases.

Customer Service Excellence : Deliver the highest levels of customer service with a personalized touch, ensuring all residents and prospects feel valued. Address resident inquiries and concerns with prompt, professional solutions.

Marketing Strategy : Collaborate in the development and execution of innovative marketing strategies to attract luxury-seeking residents. Highlight Birmingham Pointes exceptional amenities and community experience across various platforms.

Property Knowledge : Maintain an in-depth understanding of apartment inventory, rent pricing, lease expirations, and competitive properties. Stay informed about the local market and surrounding neighborhoods.

Move-In Coordination : Oversee the lease signing process, ensuring a seamless experience for new residents, including scheduling appointments, completing paperwork, and conducting move-in orientations.

Resident Relations : Build and nurture positive relationships with residents through ongoing communication, engagement, and assistance. Ensure all residents' needs are met and exceed their expectations to maintain high levels of resident satisfaction.

Property Inspections : Conduct regular inspections of available units during the turnover process to ensure each residence meets the highest company standards. Work closely with maintenance to ensure units are ready for occupancy.

Administrative Duties : Maintain accurate and organized documentation for all leasing transactions, including lease agreements, resident files, and necessary follow-up communications. Ensure timely and efficient reporting on leasing activity.

Delinquency Control : Monitor rent delinquencies and assist in the follow-up process through phone calls, letters, and monthly statements to ensure timely payment.

Office Operations : Assist in the daily office operations, including opening and closing procedures, maintaining petty cash, preparing daily and monthly reports, and ensuring the office is organized and presentable.

REQUIREMENTS AND SKILLS

Experience : 1-2 years of leasing or real estate experience, with a strong preference for experience in luxury apartment communities.

Education : Associate's degree preferred or equivalent experience.

Customer Focus : Dynamic, outgoing personality with a passion for providing exceptional service.

Communication Skills : Superior verbal and written communication skills with the ability to engage residents and prospects in a friendly and professional manner.

Organization & Detail : Strong attention to detail with the ability to manage multiple tasks efficiently in a fast-paced environment.

Technology Proficiency : Proficient in Microsoft Office Suite and leasing software systems.

Sales Aptitude : Ability to effectively present and market properties to prospective residents, with a keen interest in achieving leasing goals.

Reliability : Must have reliable personal transportation and be available to work flexible hours, including weekends as needed.

Salary : $18 - $21