H-2A Business Manager
Compensation : $90,000-$110,000 annualized with potential for performance-based incentives
Location / Base : Preferred : Charlottesville, VA (hybrid, in-office 3 days / week)
Job Summary :
Business-to-business consulting firm seeking qualified candidate for management position in the regulatory compliance industry. másLabor is a leading labor consultant for the agricultural, commercial landscaping, hospitality, and construction industries, serving thousands of U.S. businesses across the country.
The Business Manager oversees aspects of client service, personnel, performance metrics, and continuous strategic improvement of the business. The ideal candidate brings creative thinking to identify and implement strategies that optimize and expand revenue streams, exploring innovative solutions to enhance the breadth of our service offerings in a high-growth industry. This position reports directly to the Sr. Vice President, Business Management (SVPH2) with whom they work strategically to drive cutting edge, industry leading comprehensive consulting services.
Roles and Responsibilities :
Case Management
- Drives timely and accurate government filings and H-2 consulting services, focusing on improving case efficiency, scalability, and precision throughout the multi-stage government approval process for H-2 visas.
- Works cross-functionally to drive continuous improvement in the client journey, combining hands-on management with the strategic use of new technologies and process optimization to enhance service quality, and overall client satisfaction.
- Serves as the de facto front-line leader for the team, handling a wide range of Case Manager inquiries, including client escalations, complaints, nuanced program questions, and site-specific case support.
- Assist with capacity planning and forecasting, ensuring appropriate bandwidth related to company goals.
Personnel Management
Manages performance and development of the team, ensuring work quality, timeliness, effective consulting, and the growth of future Case Management talent are prioritized in all decision-making.Drives adherence to client service standards using a data-driven approach to monitor filing deadlines and client service capabilities. Rewards, recognizes, and redirects when necessary, demonstrating strong active management and servant leadership.Manages PTO requests and coverage accommodations, ensuring seamless availability for filing and client needs while balancing team well-being.Leads by example, actively demonstrating and coaching to masLabor's core values.Drafts and administers thoughtful, actionable evaluations for the team to foster ongoing development and performance improvement.Training & Development
Responsible for the development of their H2 cohort’s program knowledge and case management abilities.Intelligently assess and adapt as business needs evolve to maximize the potential for entry-level staff to make a timely, fruitful transition to Case Management.Rigorously documents and updates SOPs in a dynamic regulatory environment, ensuring systems and team members stay aligned with process changes to maintain accuracy and compliance in their high-stakes work.Lead the charge in constructing a repeatable, scalable onboarding process, focused on reducing ramp-up time while ensuring thoughtful and structured onboarding for future case management talent.Continuous Improvement
Drive continuous improvement of the team, including but not limited to H-2 systems, templates, training materials, regulatory changes, educational content, and client communications.Provide strategic, thoughtful input on technology initiatives within their area of responsibility, consulting when necessary to deliver client-centric service offerings and technologies that expand our value proposition to both existing and prospective American businesses.Leverage AI and emerging technologies to reduce transaction costs across the full life cycle of a case, enhancing operational efficiency.Explore creative ways to expand upon existing revenue streams and explore new opportunities to expand our breadth of service offerings.Required Skills and Abilities
Excellent verbal and written communication skills.Strong interpersonal and client service skills.Superb attention to detail, critical thinking, and organizational skills.Strong analytical and problem-solving skills.Ability to manage competing priorities in high-stakes, deadline-intensive environment.Exhibits leadership fundamentals, including building up direct reports to become leaders, working collaboratively across departments, serving as a player-coach, and striving for goal alignment.Can deliver and receive constructive feedback and is highly coachable.Professional ambition and desire to grow with an industry leading B2B consulting firm.Qualifications
Minimum 6 years of relevant experience (any combination of strong people-management tenure and / or relevant collegiate academic experience), preferably in a consulting, immigration, or account management environment.Proficient with Microsoft Office SuiteLegally authorized to work in the United States without sponsorship.While relevant H-2 and / or consulting experience is helpful, it is not required to excel in this role. We are seeking talented, ambitious leaders who are (1) eager to learn, (2) driven by a strong need for achievement, and (3) have a proven track record of rolling up their sleeves to solve problems.Benefits
Comprehensive medical benefits including health, dental, and vision coverageEmployer-paid group life, short-term disability and long-term disability insuranceGenerous paid time off policyMatching 401(k) contributions
Salary : $90,000 - $110,000
