Customer Service Representative

Job Summary:
Accepts phone calls from customers and responds to their needs.

Primary Responsibilities:

 Process purchase orders via telephone, mail and fax.
 Provides quotes to customers.
 Data entry of customer purchase orders.
 Follows up with customer regarding orders, complaints, etc.
 Investigates and disposes of all UPS claims for lost and/or damaged packages.
 Works with sales representatives to ensure customer satisfaction.
 Receives and participates in the resolution of customer complaints.
 Coordinates returning of goods.
 Coordinates timely shipment of orders by interacting with the Warehouse Supervisor.
 Works with the Accounts Receivable Expeditor to resolve customer credit issues.
 Files completed Package Stock Replenishment (PSR) orders.
 Handles incoming COLLECT and outgoing PREPAID fastener LTL/ truck shipment.
 Purchases fastener products for resale.
 Coordinates returning of goods and corrective action.

Periodic Responsibilities:
 Undertakes special assignments as required to assure satisfactory order handling.
 Fill in for Receptionist when needed
 Fill in for other office positions when needed
 Filing, when needed.
 Assist / Fill in for Hex Socket Sales Data Processing Supervisor when needed

Additional Duties:
 Address all issues with a sense of urgency and responsiveness.
 Act in the company’s best interest at all times.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Work Location: In person

Salary : $20 - $24