What are the responsibilities and job description for the Equipment Service Manager position at M&T LLC?
Job Description
Job Description
Heavy and Light Equipment Service Manager : We are seeking a Service Manager with repair experience on Komatsu, Deere, Cat, or similar brands / types of Heavy and Light Construction equipment. In-depth knowledge of heavy equipment technology, specifically in heavy equipment.
Please note that this job is located near Jackson, MS. Generous family relocation is provided for those qualified.
Please note : while we don't post our management pay ranges online, this position offers a Top Level Dealership Salary plus an attainable comm / program. Any wages posted for this job are the estimated compensation provided by the various job boards post for similar positions. Your actual pay range is based on your current Skills, Knowledge, Experience, and Growth Potential.
About the Benefits
The successful candidate will be rewarded with a competitive salary (negotiable based on experience) and eligibility for incentive bonuses. In addition, our employees enjoy a wide range of benefits, including Medical / Dental / Vision / Disability / Paid Training / Paid Time Off and more!
Service Manager Essential Functions : Responsible for the efficient and profitable operation of the service departmen t.
- Develops annual goals and objectives for the service department to include expected billings for labor.
- Ensures the appropriate service is performed
- Ensures all service personnel actions are appropriate and timely, including performance reviews and disciplinary measures.
- Fosters good employee morale through personal contact and timely follow-up on employee suggestions and issues or concerns
- Provides that proper records, reports, and procedures are established and followed concerning all service work
- Controls time spent on servicing machines to ensure maximum efficiency & productivity.
- Ensures that necessary shop tools and equipment are available and maintained in good order
- Organizes and conducts training programs and meetings for staff and customers, either as a company function or in conjunction with manufacturers’ service representatives
- Periodically evaluates the service department's performance against planned goals and objectives and adjusts accordingly.
- Works with the sales department to evaluate used equipment for trade-in; performs emergency service work as appropriate
- Assists in transporting and setting up equipment at shows, exhibits, demonstrations, etc.
- Fosters good working relations with the Parts department and ensures proper procedures, records, and reports are in order.
- Makes recommendations regarding the purchase of service vehicles, maintains the fleet in proper mechanical condition, and supervises the economical use of vehicles in the performance of service work
- Maintains and fosters good working relationships with manufacturers’ representatives
- Engenders good inter-department relationships at the local branch as well as with other company facilities
- Ensures service literature, instruction manuals, catalogs, and factory communications are appropriately maintained and brought to the attention of service personnel as appropriate
- Acquires and maintains knowledge of all warranty programs of various manufacturers and appropriately manages and facilitates warranty repairs as appropriate.
- Actively supports and administers company policies and procedures.
- Actively monitors and oversees safety processes and procedures and promotes safety to all service employees.
- Initiates measures as necessary to ensure the maximum safety of service employees
Service Manager Minimum Qualifications
Apply Today and Lead our Service Team Tomorrow.
David Lowe