What are the responsibilities and job description for the Sales Support Specialist position at M-Team Solutions?
We are currently searching for a Support Representative with experience with a manufacturing or engineering company. This is a direct hire opportunity with a growing company in Novi, MI.
Responsibilities:
The Customer Service Representative works within the customer support team to provide support to the Product Sales department. This position will also provide service to external customers including, but not limited to, supplying information on product replacement/aftermarket parts and new system materials, price and availability.
- Receive customer requests and information via phone, and email.
- Price sales inquiries using published list/discount multipliers or through estimating programs.
- Analyze requests and identify components from information provided.
- Accept and process orders.
- Follow-up on quote and order status.
- Determine delivery dates/payment terms for customers by interacting with other departments.
- Resolve customer problems.
- Support outside sales staff.
Qualifications:
- Fabrication or engineering experience with automation, machinery, robotics, or conveyors.
- Familiarity with SAP and Salesforce.
- Ability to read a blueprint.
- High School Diploma required, Associate’s degree preferred.
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
- 2 years of customer service experience in the engineering or manufacturing industry.
