Field Service Technician

MTorres America, a leading international supplier of Tool Design, Engineering, and Design/Build services for the Aerospace and Defense industries, has an exciting career opportunity for a Field Service Technician to join our team!

JOB SUMMARY

The Field Service Technician is part of the after-sales support team. They install and maintain MTorres equipment at our customer’ facilities. Technicians are responsible for control equipment CNC-PLC repair and troubleshooting, programming, calibration and verification, adjustment and process optimization, acceptance and training during internal and external installation and maintenance.

PRIMARY RESPONSIBILITIES

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Complete programming to implement solutions, calibration and adjustment process tasks
• Coordinates and interfaces directly with customers, suppliers, and other entities to ensure that all customer requirements, goals and objectives are fully understood and communicated to senior management
• Complete customer final acceptance under the Service Manager’s supervision according to the acceptance protocol
• Identify and apply technical solutions to problems or incidents arising during the after sales services or commissioning process in order to guarantee performance and communication
• Communicates pertinent project data and information to project coordinator; schedules, work order numbers, notification of milestones, and/or final completion, data transfer, and other customer commitments
• Develop the technical contents necessary for manuals including control-operation, trouble-shooting, preventive and corrective maintenance.  Carry out final customer training for the correct machine operation and the adequate use of manuals
• Practices thorough records-keeping and actively maintains project notebooks
• Comply with company policies and meet performance expectations established by your supervisor

REQUIREMENTS (Knowledge, Skills, and Abilities)

• Must be US Citizen or Permanent Resident
• Understanding of electrical and pneumatic schematics and mechanical drawings
• Technical Software: PLC/CNC experience, SIEMENS and FANUC preferred
• CNC Software: Siemens Sinumerik – Sinumerik Operate
• CNC Software: troubleshooting alarms; know how to trace alarms to find root cause
• PLC Software: Siemens TIA Portal V15
• PLC Software: troubleshooting alarms; know how to trace alarms to find root cause
• HMI Software: ability to work with data base, SQL Server Management Studio
• Ability to replace plug and play modules
• Ability to perform disassembly, replacement and adjustment of mechanical components

EDUCATION / EXPERIENCE

• High School diploma/GED required; Associates degree or technical certification in related field or higher preferred
• Ability to lawfully enter and operate a motor vehicle in Canada
• Ability to occasionally travel internationally
• Work experience directly related to the troubleshooting, repair and programming of PLCs (Siemens, Omron, FANUC), CNC machines (Siemens, FANUC), and other automation equipment (drivers, sensors, pneumatic and hydraulic components)
• Fluency in the Spanish language preferred but not required

WORKING CONDITIONS AND PHYSICAL REQUIRMENTS

• May have significant travel required to customer locations across the US, up to 50% of time worked. Typically, trips can range from 5 days to 3 weeks.
• Sufficiently mobile to conduct business throughout company and customer facilities, including aircraft final assembly tooling and facilities.
• Able to work, at the company or customer facilities, in excess of eight hours per day or 40 hours per week on a second shift and/or weekends if necessary. 

M.Torres America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other status protected by law.