Receptionist

Company Description

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

Job Description

• Welcoming guests and visitors in a friendly and professional manner.
• Handling incoming calls, taking messages, and directing calls to the appropriate people.
• Answering questions about the organization, its services, and local information.
• Handling paperwork, such as filing, photocopying, and data entry.
• Scheduling meetings and appointments for staff members.
• Handling reservations for hotel rooms or other services
• Processing payments for services or products.
• handle the check-in process, including assigning rooms, collecting payment, and providing room keys
• communicate with other hotel departments, such as housekeeping, maintenance, and food and beverage, to ensure smooth operations and fulfill guest requests.
  
  

Qualifications

• High school diploma or equivalent
• Previous experience 1 in customer service or hospitality is preferred
• Proficiency in computer skills, including Microsoft Office Suite
• Depending on the industry, additional knowledge or certifications may be required. For example, hotel front desk receptionists may need to be familiar with hotel management software and reservation systems
• Excellent communication skills Both verbal and written.
• Ability to interact with people from diverse backgrounds.
• Ability to handle difficult situations and find solutions.
• Ability to manage multiple tasks and prioritize.
• Ability to accurately complete tasks and maintain records.