Reservation Manager ( Egyptian Only)

Company Description

Mövenpick Resort El Sokhna is a luxurious resort located in Ain Sokhna, Egypt, along the stunning Red Sea coast. Here's a description of the resort:

Location: Mövenpick Resort El Sokhna is situated in Ain Sokhna, a popular destination known for its beautiful beaches, clear waters, and scenic landscapes. It's conveniently located just a couple of hours' drive from Cairo, making it easily accessible for both domestic and international travelers.

Accommodation: The resort offers a range of elegant and comfortable accommodation options, including spacious rooms, suites, and villas. Each room is tastefully decorated and equipped with modern amenities to ensure a relaxing stay for guests.

Dining: Guests can indulge in a culinary journey at Mövenpick Resort El Sokhna's restaurants and bars, which offer a diverse selection of international and local cuisines. From sumptuous buffets to à la carte dining, there's something to suit every taste.

Leisure Facilities: The resort boasts an array of leisure facilities to keep guests entertained throughout their stay. These include swimming pools, a private beach, water sports activities, a spa, fitness center, and kids' club. Whether you're seeking relaxation or adventure, there's plenty to enjoy at Mövenpick Resort El Sokhna.

Events and Meetings: With its scenic surroundings and modern facilities, Mövenpick Resort El Sokhna is an ideal venue for hosting weddings, conferences, meetings, and other events. The resort offers versatile event spaces, professional event planning services, and state-of-the-art technology to ensure the success of any occasion.

Sustainability: Mövenpick Resort El Sokhna is committed to sustainable practices and environmental conservation. The resort implements various initiatives to minimize its carbon footprint, conserve energy and water, reduce waste, and support the local community.

Overall, Mövenpick Resort El Sokhna offers a perfect blend of luxury, comfort, and natural beauty, making it a popular choice for travelers seeking a memorable getaway on the Red Sea coast of Egypt.

Job Description

We are seeking an experienced and organized Reservation Manager to oversee all aspects of our booking and reservation operations. In this role, you will manage reservation systems, coordinate with internal departments, and ensure a seamless booking experience for guests or clients. The ideal candidate has excellent communication skills, strong attention to detail, and a background in hospitality or customer service.

Key Responsibilities

• Manage and optimize reservation systems and procedures to maximize efficiency and guest satisfaction
• Handle customer inquiries and bookings efficiently, providing exceptional service at all times
• Coordinate with sales, front desk, and operations teams to ensure smooth communication and seamless guest experiences
• Monitor reservation trends and generate comprehensive reports for management review
• Ensure high levels of customer satisfaction by addressing concerns promptly and professionally
• Develop and implement strategies to increase bookings and revenue
• Train and supervise reservation staff, ensuring they adhere to company policies and procedures
• Manage inventory and pricing strategies to maximize occupancy and revenue
• Collaborate with marketing teams to create and promote special packages and offers
• Stay updated on industry trends and competitor practices to maintain a competitive edge
• Resolve complex booking issues and handle VIP reservations with utmost care
• Ensure compliance with all relevant regulations and company policies in reservation processes
• Conduct regular audits of reservation data to maintain accuracy and integrity
• Implement and manage overbooking strategies to optimize revenue while minimizing guest inconvenience
• Participate in budget planning and forecasting for the reservation department
  
  

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (required)
• Minimum of 5 years of proven experience in a reservation management or similar role within the hospitality industry
• Strong knowledge of reservation systems and booking platforms (e.g., Opera, ResDiary, etc.)
• Excellent communication and customer service skills in both English and Arabic
• Strong organizational and multitasking abilities
• Experience managing a team and working cross-functionally
• Proficiency in Microsoft Office and reservation software
• Analytical mindset with the ability to generate and interpret reports
• Certified Revenue Management Executive (CRME) certification preferred
• Demonstrated experience in revenue management and pricing strategies
• Strong problem-solving and conflict resolution skills
• Ability to work flexible hours, including evenings, weekends, and holidays as needed
• Knowledge of Egyptian tourism industry and local market trends
• Experience with customer relationship management (CRM) systems
• Proven track record of implementing successful overbooking strategies