What are the responsibilities and job description for the SPA Manager position at Mövenpick Hotels & Resorts?
Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.
Job Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.
Job Description
- Manage and oversee SPA & Wellness operations
- Develop the spa's standard operating procedures and policies.
- Sets a positive example in customer relations.
- Interacts with customers to obtain feedback on product quality and service levels.
- Addresses customer problems and complaints.
- Motivates employees to provide excellent customer service.
- Emphasizes customer satisfaction during all departmental meetings and focuses on continuous improvement.
- Strives to improve service performance.
- Maintains a close relationship with the teams, always listening to identify and address employee issues or concerns and escalate them to the Director of Spa.
- Drives the continuous training program so that employees receive adequate training to successfully perform their jobs.
- Ensures compliance with operating policies and procedures.
- Bachelors Degree in Business and or Hospitality Management
- Two years experience in a similar role in a 5 star spa with a multicultural team
- Advanced level of English and Spanish.
- Office package management.
- Excellent writing, administration and customer service skills.
- Bachelors Degree in Business and or Hospitality Management
- Two years experience in a similar role in a 5 star spa with a multicultural team
- Advanced level of English and Spanish.
- Office package management.
- Excellent writing, administration and customer service skills.
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Well-presented and professionally groomed at all times
