What are the responsibilities and job description for the Spa Supervisor position at Mövenpick Hotels & Resorts?
Company Description
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
Job Description
We are excited to invite applications for the position of Spa Supervisor at our luxurious wellness facility located in 6th of October City, Egypt. As a Spa Supervisor, you will play a crucial role in managing our day-to-day operations, ensuring exceptional guest experiences, and maintaining the highest standards of service.
The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo's attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel's unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.
Job Description
We are excited to invite applications for the position of Spa Supervisor at our luxurious wellness facility located in 6th of October City, Egypt. As a Spa Supervisor, you will play a crucial role in managing our day-to-day operations, ensuring exceptional guest experiences, and maintaining the highest standards of service.
- Oversee and coordinate all spa operations, including treatment bookings, staff scheduling, and facility management
- Ensure adherence to spa policies and standard operating procedures
- Train, coach, and mentor spa staff to deliver outstanding customer service and maintain professional standards
- Manage inventory of spa products and supplies, placing orders as needed
- Implement and support strategic initiatives to enhance the spa's offerings and overall guest experience
- Monitor and maintain the cleanliness, safety, and functionality of all spa areas and equipment
- Handle guest inquiries, feedback, and concerns promptly and professionally
- Collaborate with other departments to promote spa services and create integrated wellness experiences
- Analyze spa performance metrics and implement improvements to increase efficiency and profitability
- Stay updated on industry trends and best practices to continually enhance the spa's services and operations
- Minimum of 1-2 years of experience in a supervisory role within the spa or wellness industry
- In-depth knowledge of spa treatments, therapies, and wellness practices
- Strong leadership and team management skills with the ability to train and motivate staff
- Excellent communication skills, both written and verbal
- Customer service-oriented with a passion for delivering exceptional guest experiences
- Proficiency in spa management software and basic computer applications
- Ability to work flexible hours, including weekends and holidays
- Detail-oriented with strong organizational and multitasking abilities
- Knowledge of health and safety regulations related to spa operations
- Demonstrated ability to handle budgets and financial reporting
- Fluency in English; knowledge of Arabic is a plus
- Certification in spa management or related field (preferred)
- First aid and CPR certification
