What are the responsibilities and job description for the Sales Representative position at M Work Auto Body Shop?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. This position requires a proactive approach to problem-solving and the ability to thrive in a fast-paced environment.
Responsibilities
- Handle inbound and outbound calls with professionalism and courtesy.
- Assist customers with inquiries, providing accurate information regarding products and services.
- Process orders, returns, and exchanges efficiently while maintaining customer satisfaction.
- Utilize computerized systems to track customer interactions and manage accounts.
- Analyze customer feedback to identify trends and suggest improvements.
- Collaborate with team members to enhance service delivery and resolve issues.
- Maintain detailed records of customer interactions and transactions.
- Promote additional products or services through effective sales techniques.
Experience
- Previous experience in a customer service or call center environment is preferred.
- Proficiency in using office software and computerized systems for data entry and management.
- Strong communication skills, both verbal and written, with the ability to articulate information clearly.
- Experience in outbound calling is a plus, particularly in sales-oriented roles.
- Bilingual candidates are highly desirable, as they can assist a broader range of customers.
- Ability to type efficiently while engaging with customers on calls or through online platforms.
- A strong analytical mindset to assess customer needs and provide tailored solutions.
Join us as we strive to deliver outstanding customer experiences!
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Columbus, OH 43220 (Preferred)
Ability to Relocate:
- Columbus, OH 43220: Relocate before starting work (Required)
Work Location: In person